Subject: Website Update
From: "Mahmoud (Basicxx)" <[email-masked]>
Cc: subir <[email-masked]>, jithesh <[email-masked]>, subir <[email-masked]>, Angela LaCombe <[email-masked]>
Date: Wed, 04 May 2016 16:41:30 +0000

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Mahmoud, May 4, 12:41

Dear Animesh,

Hope all is well. 

Find attached a screenshot from the website, on which customers always come on chat/calls complaining about the confusion caused to them as a result of different colours on the item URL

Here is an example:

https://basicxx.com/english/basicxx-short-sleeve-loose-knit-outerwear-with-lace-44475.html?___SID=U

Colour on the picture is Grey, it is written Yellow, as for the details written underneath the Product it is written Beige, so 3 different colours on the same product creates much confusion on their side, please try to update the website, match colours on the pictures with the description for the sake of customer satisfaction and website professionalism.

Best regards from the whole Support Team 

Thank you in Advance.

Mahmoud Abdelmagid

Attachment(s):
Basicxx.JPG - https://basicxxhelp.zendesk.com/attachments/token/pcqLA1yI5Ecd82ivEg6OANoLp/?name=Basicxx.JPG

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