Subject: Re: BLX - Performance for MAY, 2016
From: Deeksha Dadu <[email-masked]>
To: Subir Chakma <[email-masked]>
Cc: Ahlem <[email-masked]>, Dhananjay <[email-masked]>, Maria <[email-masked]>, Sami <[email-masked]>, Amandeep Jangra <[email-masked]>, Anand Babu <[email-masked]>, Eman Sharafeldein <[email-masked]>, Jaspal singh <[email-masked]>, Mahmoud Hossameldin Hamed Abdelmagid <[email-masked]>, Majed Alkanad <[email-masked]>, Pankaj Sharma <[email-masked]>, Raj Bhushan Singh <[email-masked]>, Suhrid Barai <[email-masked]>, Sumit Gogia <[email-masked]>, shefali magan <[email-masked]>, admin <[email-masked]>
Date: Tue, 3 May 2016 16:08:57 +0530 (IST)

Good job guys, keep it up :) Majed you have specially shown considerable improvement in a short time, very well done! 

From: "Subir Chakma" <[email-masked]> 
To: "Ahlem" <[email-masked]>, "Dhananjay" <[email-masked]>, "Maria" <[email-masked]>, "Sami" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Anand Babu" <[email-masked]>, "Eman Sharafeldein" <[email-masked]>, "Jaspal singh" <[email-masked]>, "Mahmoud Hossameldin Hamed Abdelmagid" <[email-masked]>, "Majed Alkanad" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, "Raj Bhushan Singh" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Suhrid Barai" <[email-masked]>, "Sumit Gogia" <[email-masked]> 
Cc: "shefali magan" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "admin" <[email-masked]> 
Sent: Tuesday, May 3, 2016 3:50:36 PM 
Subject: BLX - Performance for MAY, 2016 

Chocolate time for best 3 performers for APRIL, 2016 

Highest Productivity: 
1. @sumit - Total 2552, Averaging 102 transaction per day. That's an inspiring number. 
2. @gelna - Total 2451, Averaging 98 transaction per day. Considering she handles L2/Claims, par excellence 
3. @jaspal - Total 2231, Averaging 89 98 transaction per day. Excellent job. 

Special mentions: 
@majed : Total 1849 in addition to Basicxx/Nissan calls, chats. Big applause for you. 
@dhananjaymishra : Total 1904. Very good stuff there. 
@mariacarito : Total of 1605, averaging 64. Keep it up. 

Highest Customer Satisfaction (CSAT): 
1. @jaspal - Total positives of 125, with overall CSAT for whole month at 99% (just 1 DSAT), that's what I call the best support ever. Amazing Job. Keep it up. 
2. @dhananjaymishra - Total positives of 88, withover all CSAT for whole month at 95% (just 5 DSAT), excellent stuff. Keep going. 
3. @majed - Total positives of 74, with overall CSAT for whole month at 89% (just 9 DSAT), that's a cool performance. 
Special mentions: 
@mariacarito - 90% score, with total positives of 55 (6 DSAT) 
@anandb - 93% with total positives of 28 (2 DSAT) 
@suhrid - 89% with total positives of 67 (8 DSAT) 

Congratulations to the best performers!! Hope to see better performance in MAY. 
All back-bencher's see your own score and pull up your socks! 
Very proud of this team !!! 

Regards, 
Subir