Subject: Nissan- CHECKING HISTORY
From: Subir Chakma <[email-masked]>
To: "Eman Sharafeldein" <[email-masked]>, "Mahmoud Hossameldin Hamed Abdelmagid" <[email-masked]>, Majed Alkanad <[email-masked]>, Sami Ben Younes <[email-masked]>, "Subir Chakma" <[email-masked]>
Date: Thu, 28 Apr 2016 17:28:42 +0530 (IST)

CHECKING HISTORY 
If customer has contacted us before- especially saying no one contacted or followed up etc.. 
Most of these customer has an EXISTING ticket. 
No need to CREATE a new ticket. 
Just search for old ticket on Zendesk using VIN or Name or Phone number etc.. and put a follow up NOTE. 
One customer, one ticket. 

Regards