Subject: Re: Poor Productivity
From: Subir Chakma <[email-masked]>
To: "Eman Sharafeldein" <[email-masked]>
Date: Thu, 28 Apr 2016 12:59:42 +0530 (IST)

Yes, chats will be added but I don't think the number of chats on Basicxx will be high. specifically its only from 11am.. 

From: "Eman Sharafeldein" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Thursday, April 28, 2016 8:30:30 AM 
Subject: Re: Poor Productivity 

Hello Mr Subir, 

What about the chats that I am handling too for Basicxx, it is not count anymore !? 

Regards, 

From: "Subir Chakma" <[email-masked]> 
To: "Eman Sharafeldein" <[email-masked]> 
Sent: Wednesday, April 27, 2016 7:25:42 PM 
Subject: Poor Productivity 

Hello Eman, 

Your productivity is going down and you must push yourself to get it right. 

For 26 April, Your BLX score is 45 + 12 Basicxx, total 57. That is nothing as compared to other agents doing 80-90 transactions. As informed you, we want consistency in your output at a good average. 

Regards, 
Subir