Subject: Nissan Smartcar - Imp update
From: Subir Chakma <[email-masked]>
To: "Eman Sharafeldein" <[email-masked]>, "Mahmoud Hossameldin Hamed Abdelmagid" <[email-masked]>, Majed Alkanad <[email-masked]>, Sami Ben Younes <[email-masked]>, "Subir Chakma" <[email-masked]>
Date: Wed, 27 Apr 2016 19:21:18 +0530 (IST)

RY IMPORTANT UPDATE FROM CLIENT- NISSAN 
Let me try to summarize and I want all to be very clear. 
- All the calls must be logged and ticket created, including older models line Nissan Patrol 2015---2010.. 
- VIN is very important and you must get it. Explain where the customer can find it- like its in the Registration Card/Mukkya, 17 digits long alpha numeric number. 
- For OLD models, In the subject please write- "SmartCar device required for Nissan Patrol (Model) " 
- Reconfirm the phone number is correct. After taking the phone number, double check with the customer. Read it out and ask customer if thats the correct one. 
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Go through the feedback Farooq shared with us: 
Dear, 
We can see from the ticket specially for the old models, the agents are not entering the VIN numbers, VIN is really important for us. And please ask the agent try to complete all the fields. 
Regards, 
Farooq Azam 
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First update email: 
Dear Subir , 
We are receiving telephone calls from the customers, they are asking about the Nissan SmartCar app for the older models line Nissan Patrol,2015---2010.. 
Please update the agents to respond to the customers “to contact Nissan Dealers from where they purchased the vehicle, they will guide them, about the procedure” 
In the subject of these tickets please write SmartCar device required for Nissan Patrol (Model) and in the ticket description please write 
“There is a customer who has Nissan Patrol (Model), the customer is interested in Nissan SmartCar app, and would like to know if there is possibility to install it in Nissan Patrol (Model) 
For all tickets 
· Please write a short subject and relevant to the issue, 
· do not write the VIN number in the Subject of the ticket, 
· always ask the customer about the VIN number and write it in the Field for “VIN” 
· Customer contact detail. 
· Ask the customer about the dealer name, as now we have two dealers in UAE, Arabian Automobiles and Al Masaood Automobiles. 
· City 
· Exact problem which customer is facing 
· Any vehicle Nissan Maxima or Patrol 2016 purchased outside of UAE are not eligible for the SmartCar device installation. 
Please update all the agents, please let me know if there is required further info. 
Regards, 
Farooq Azam 
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HOW TO CALL CUSTOMER FROM NISSAN PHONE: 
Dial 9 before the number- then put 05..... No need to put country code. 

Regards