Subject: Answers
From: Nirmal Sati <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Mon, 18 Apr 2016 21:41:30 +0530 (IST)

Q1-Hello Sir 
In order to get an estimation of the shipping cost,applicable duty/tax, please use our Shipping cost calculator.Please note that dimensions and weight entered are important to get an accurate estimation. 
The fixed charge is for the first half kilo, which is the most expensive part of the shipping cost and is charged only once when the weight is combined. 

Q2- Sorry Sir 
We are unable to cancel an order that you have already paid and released.Our systems do not allow to make any changes to the order. We put an alert on this during checkout even.We regret that you will have to release the pending items separately under a new order, or consolidate with incoming shipments. 
We are very sorry for your inconvenience. 

Q3-The online cost calculator is quite accurate provided you input correct package size and weights. 
As a customer, you will get a variance if you put the item weight and dimensions, instead of the 'Package'. 

Q4-Sir 
All the local couriers will consider only the dead weight as it is a domestic shipment. 

However, for all international shipments the shipment cost can be based on the dead weight or on the volumetric weigh,whichever is the greatest.This is due to the standard for Air freight transport which uses volumetric weight which factors in the dimensions on the package as well.