From: Subir Chakma <[email-masked]>
To: ashish <[email-masked]>
Date: Tue, 12 Apr 2016 15:41:48 +0530 (IST)

Ahlem 	0 	33 	36 	41:34:14 	17 	0 	3 	0 	1 	0 	0 	2 	34 	0 	10 	0 	0 	0 
Amandeep 	0 	44 	38 	124:32:36 	3 	0 	2 	0 	7 	0 	0 	14 	36 	2 	18 	0 	0 	0 
dragana ivanovic 	0 	13 	0 	01:58:04 	0 	0 	0 	0 	3 	0 	0 	0 	0 	1 	9 	0 	0 	0 
Eman Sharafeldein 	0 	38 	34 	38:00:52 	15 	0 	7 	0 	2 	0 	0 	8 	33 	0 	7 	0 	0 	0 
Gelna 	0 	74 	22 	102:07:07 	8 	1 	15 	0 	10 	1 	0 	11 	24 	3 	23 	0 	0 	0 
General-Subir 	0 	57 	0 	00:00:00 	0 	0 	0 	0 	0 	0 	0 	57 	0 	0 	0 	0 	0 	0 
Group By : Operators 
Jaspal Singh 	0 	53 	46 	47:05:24 	21 	0 	6 	0 	8 	1 	0 	3 	40 	6 	13 	0 	0 	0 
Lily 	2 	8 	4 	32:03:44 	3 	0 	2 	0 	0 	0 	0 	1 	4 	2 	1 	1 	0 	0 
Ljubica 	0 	54 	0 	02:33:10 	0 	0 	1 	0 	2 	0 	0 	0 	2 	1 	48 	0 	0 	0 
Mahmoud 	0 	14 	15 	04:07:38 	7 	1 	0 	0 	2 	0 	0 	3 	13 	0 	3 	0 	0 	0 
Majed 	0 	32 	41 	68:05:06 	14 	0 	5 	0 	0 	0 	0 	5 	33 	1 	15 	0 	0 	0 
Maria Carolina 	7 	54 	16 	80:14:17 	10 	0 	10 	0 	6 	0 	0 	10 	17 	1 	10 	0 	0 	0 
Melaney Legg 	0 	51 	0 	21:28:36 	0 	0 	0 	0 	3 	0 	0 	42 	0 	0 	6 	0 	0 	0 
Operator Taken at Start Taken (Email) Taken (Chat) Cum. Handle Time Replied and Resolved (Email) Replied and Resolved (Chat) Replied Pending Customer (Email) Replied Pending Customer (Chat) Replied Pending Internal (Email) Replied Pending Internal (Chat) Replied and Transferred Transferred No Reply Resolved No Reply Pending Customer No Reply Pending Internal No Reply Timed Out Trashed Attached Tickets 
Pankaj Sharma 	0 	43 	30 	61:07:06 	13 	1 	4 	0 	9 	0 	0 	5 	29 	2 	7 	0 	0 	0 
Soumaya 	0 	53 	13 	53:25:36 	8 	0 	4 	0 	2 	0 	0 	3 	11 	13 	22 	0 	0 	0 
Subir Chakma 	0 	128 	0 	13:16:16 	0 	0 	1 	0 	0 	0 	0 	126 	0 	0 	1 	0 	0 	0 
Suhrid 	0 	28 	33 	62:37:06 	8 	0 	1 	0 	2 	1 	0 	9 	29 	0 	11 	0 	0 	0 
Sumit 	0 	107 	34 	21:22:24 	23 	0 	9 	0 	20 	0 	0 	19 	54 	2 	14 	0 	0 	0 
Total 9 900 362 797 

Regards