Subject: Order 200002732
From: "Majed Jumaan (Basicxx)" <[email-masked]>
Cc: subir <[email-masked]>, jithesh <[email-masked]>, Thameemul Ansari <[email-masked]>, Angela LaCombe <[email-masked]>, Dharam D <[email-masked]>, Arun Diundi <[email-masked]>, Suman Kumar Sinha <[email-masked]>, Dharmveer Kumar <[email-masked]>
Date: Sun, 10 Apr 2016 14:06:54 +0000

##- Please type your reply above this line -##

You are registered as a CC on this support request (1854). Reply to this email to add a comment to the request.

----------------------------------------------

Majed Jumaan, Apr 10, 10:06

Dears,

Calls are done & next call attempt for validation pending shipments will be tomorrow.

 

 

Best Regards

Mohammed I. Abdu

Acting Supervisor - SDC Validation Centre

SMSA Express Transportation Co., Ltd

Telephone 920009999 ext 8146 

Fax +966-1-400 0000

www.smsaexpress.com

 

From: Saud [mailto:[email-masked]]
Sent: Sunday, April 10, 2016 2:47 PM
To: Vinod Panicker; Majed Jumaan; [email-masked]
Cc: 'Mushtaque'; 'Afzal'; 'Mohammad Mazhar Khan'; 'Muhammad Ahmad'; 'Basicxx'; 'Basicxx'; 'Basicxx'; 'Basicxx'; 'Basicxx'; 'Basicxx'; 'Basicxx'; 'Basicxx'; 'Mirza Mustafa Ali'; 'Nadeem'; 'Animesh Kumar'
Subject: RE: Order's under Sent for Validation

Dears

Any update??

 

 

Thanks & Regards

Saud Khan

Order Fulfillment Executive

Tel

: +966 112078490 Ext – 403

Mobile

: +966 567660249

Email

:  [email-masked]

P.O. Box

: 9874, Riyadh - 11413, KSA

Website

: www.basicxx.com (http://www.basicxx.com/)

Together Everyone Achieves More

 

From: Saud [mailto:[email-masked]]
Sent: Saturday, 09 April, 2016 3:56 PM
To: 'Vinod Panicker' <[email-masked]>; 'Majed Jumaan' <[email-masked]>; [email-masked]
Cc: 'Mushtaque' <[email-masked]>; 'Afzal' <[email-masked]>; 'Mohammad Mazhar Khan' <[email-masked]>; 'Muhammad Ahmad' <[email-masked]>; 'Basicxx' <[email-masked]>; 'Basicxx' <[email-masked]>; 'Basicxx' <[email-masked]>; 'Basicxx' <[email-masked]>; 'Basicxx' <[email-masked]>; 'Basicxx' <[email-masked]>; 'Basicxx' <[email-masked]>; 'Basicxx' <[email-masked]>; 'Mirza Mustafa Ali' <[email-masked]>; 'Nadeem' <[email-masked]>; 'Animesh Kumar' <[email-masked]>
Subject: Order's under Sent for Validation

Dear Mr. Vinod / Majed

Please find the Below Layout for Non-validated order's from 1st April till date. Kindly explain the reason against each order.

Please expedite the Validation process.

Sr. No 

Date

Order Number

Status

Grand Total

1

04/01/2016

1400001120

sent_for_validation

160

2

04/01/2016

200002771

sent_for_validation

57

3

04/02/2016

1400001134

sent_for_validation

267

4

04/02/2016

1400001142

sent_for_validation

165

5

04/02/2016

1400001155

sent_for_validation

103

6

04/02/2016

200002800

sent_for_validation

101

7

04/03/2016

1400001159

sent_for_validation

156

8

04/03/2016

200002815

sent_for_validation

132

9

04/03/2016

200002818

sent_for_validation

122

10

04/03/2016

200002819

sent_for_validation

176

11

04/03/2016

1400001173

sent_for_validation

180

12

04/04/2016

200002824

sent_for_validation

166

13

04/04/2016

1400001174

sent_for_validation

864

14

04/04/2016

200002829

sent_for_validation

60

15

04/04/2016

1400001179

sent_for_validation

53

16

04/04/2016

200002831

sent_for_validation

121

17

04/04/2016

1400001181

sent_for_validation

47

18

04/05/2016

200002843

sent_for_validation

184

19

04/05/2016

1400001199

sent_for_validation

170

20

04/05/2016

1400001212

sent_for_validation

163

21

04/05/2016

200002857

sent_for_validation

109

22

04/05/2016

1400001220

sent_for_validation

308

23

04/06/2016

200002859

sent_for_validation

297

24

04/06/2016

200002865

sent_for_validation

74

25

04/06/2016

1400001223

sent_for_validation

87

26

04/06/2016

1400001226

sent_for_validation

172

27

04/06/2016

1400001227

sent_for_validation

196

28

04/06/2016

1400001228

sent_for_validation

470

29

04/06/2016

200002873

sent_for_validation

157

30

04/06/2016

200002874

sent_for_validation

164

31

04/06/2016

1400001230

sent_for_validation

173

32

04/06/2016

1400001232

sent_for_validation

296

33

04/07/2016

1400001236

sent_for_validation

66

34

04/07/2016

200002878

sent_for_validation

111

35

04/07/2016

200002880

sent_for_validation

80

36

04/07/2016

200002882

sent_for_validation

51

37

04/07/2016

200002883

Sent_for_validation

55

38

04/07/2016

200002884

sent_for_validation

198

39

04/07/2016

200002885

sent_for_validation

101

40

04/07/2016

200002886

sent_for_validation

159

41

04/07/2016

1400001241

sent_for_validation

67

42

04/07/2016

1400001243

sent_for_validation

169

43

04/07/2016

200002887

sent_for_validation

127

44

04/07/2016

200002888

sent_for_validation

117

45

04/07/2016

200002889

sent_for_validation

408

46

04/07/2016

200002891

sent_for_validation

61

47

04/07/2016

1400001244

sent_for_validation

50

48

04/08/2016

200002892

sent_for_validation

579

49

04/08/2016

1400001249

sent_for_validation

82

50

04/08/2016

1400001252

sent_for_validation

134

51

04/08/2016

200002897

sent_for_validation

102

52

04/08/2016

1400001254

sent_for_validation

567

53

04/08/2016

1400001255

sent_for_validation

111

54

04/08/2016

1400001256

sent_for_validation

185

55

04/08/2016

1400001257

sent_for_validation

1006

56

04/09/2016

1400001263

sent_for_validation

370

57

04/09/2016

200002898

sent_for_validation

172

58

04/09/2016

1400001264

sent_for_validation

240

59

04/09/2016

1400001265

sent_for_validation

140

60

04/09/2016

200002899

sent_for_validation

265

61

04/09/2016

1400001266

sent_for_validation

134

62

04/09/2016

200002900

sent_for_validation

192

63

04/09/2016

200002901

sent_for_validation

662

64

04/09/2016

1400001267

sent_for_validation

57

65

04/09/2016

1400001269

sent_for_validation

148

66

04/09/2016

200002902

sent_for_validation

71

67

04/09/2016

1400001270

sent_for_validation

453

Grand Total

13440

 

 

Thanks & Regards

Saud Khan

Order Fulfillment Executive

Tel

: +966 112078490 Ext – 403

Mobile

: +966 567660249

Email

:  [email-masked]

P.O. Box

: 9874, Riyadh - 11413, KSA

Website

: www.basicxx.com (http://www.basicxx.com/)

Together Everyone Achieves More

Attachment(s):
image003.jpg - https://basicxxhelp.zendesk.com/attachments/token/dUIlJPiU7PDBTZxzRuNChgxvv/?name=image003.jpg
image004.jpg - https://basicxxhelp.zendesk.com/attachments/token/BR4jJQi6WjxTgRHwdfnFvje5v/?name=image004.jpg
image005.jpg - https://basicxxhelp.zendesk.com/attachments/token/Z08bOnPI8CWTgIrjnw1HkoB9t/?name=image005.jpg

----------------------------------------------

Saud, Apr 10, 07:46

Dears 

Any update??

 

 

Thanks & Regards

Saud Khan

Order Fulfillment Executive

Tel

: +966 112078490 Ext - 403

Mobile

: +966 567660249

Email

:  [email-masked]  

P.O. Box

: 9874, Riyadh - 11413, KSA

Website

: www.basicxx.com <http://www.basicxx.com/> 

Together Everyone Achieves More

 

From: Saud [mailto:[email-masked]] 
Sent: Saturday, 09 April, 2016 3:56 PM
To: 'Vinod Panicker' <[email-masked]>; 'Majed Jumaan'
<[email-masked]>; [email-masked]
Cc: 'Mushtaque' <[email-masked]>; 'Afzal' <[email-masked]>;
'Mohammad Mazhar Khan' <[email-masked]>; 'Muhammad Ahmad'
<[email-masked]>; 'Basicxx' <[email-masked]>;
'Basicxx' <[email-masked]>; 'Basicxx'
<[email-masked]>; 'Basicxx'
<[email-masked]>; 'Basicxx'
<[email-masked]>; 'Basicxx'
<[email-masked]>; 'Basicxx'
<[email-masked]>; 'Basicxx'
<[email-masked]>; 'Mirza Mustafa Ali'
<[email-masked]>; 'Nadeem' <[email-masked]>; 'Animesh Kumar'
<[email-masked]>
Subject: Order's under Sent for Validation 

Dear Mr. Vinod / Majed 

Please find the Below Layout for Non-validated order's from 1st April till
date. Kindly explain the reason against each order.

Please expedite the Validation process.

Sr. No  

Date

Order Number

Status

Grand Total

1

04/01/2016

1400001120

sent_for_validation

160

2

04/01/2016

200002771

sent_for_validation

57

3

04/02/2016

1400001134

sent_for_validation

267

4

04/02/2016

1400001142

sent_for_validation

165

5

04/02/2016

1400001155

sent_for_validation

103

6

04/02/2016

200002800

sent_for_validation

101

7

04/03/2016

1400001159

sent_for_validation

156

8

04/03/2016

200002815

sent_for_validation

132

9

04/03/2016

200002818

sent_for_validation

122

10

04/03/2016

200002819

sent_for_validation

176

11

04/03/2016

1400001173

sent_for_validation

180

12

04/04/2016

200002824

sent_for_validation

166

13

04/04/2016

1400001174

sent_for_validation

864

14

04/04/2016

200002829

sent_for_validation

60

15

04/04/2016

1400001179

sent_for_validation

53

16

04/04/2016

200002831

sent_for_validation

121

17

04/04/2016

1400001181

sent_for_validation

47

18

04/05/2016

200002843

sent_for_validation

184

19

04/05/2016

1400001199

sent_for_validation

170

20

04/05/2016

1400001212

sent_for_validation

163

21

04/05/2016

200002857

sent_for_validation

109

22

04/05/2016

1400001220

sent_for_validation

308

23

04/06/2016

200002859

sent_for_validation

297

24

04/06/2016

200002865

sent_for_validation

74

25

04/06/2016

1400001223

sent_for_validation

87

26

04/06/2016

1400001226

sent_for_validation

172

27

04/06/2016

1400001227

sent_for_validation

196

28

04/06/2016

1400001228

sent_for_validation

470

29

04/06/2016

200002873

sent_for_validation

157

30

04/06/2016

200002874

sent_for_validation

164

31

04/06/2016

1400001230

sent_for_validation

173

32

04/06/2016

1400001232

sent_for_validation

296

33

04/07/2016

1400001236

sent_for_validation

66

34

04/07/2016

200002878

sent_for_validation

111

35

04/07/2016

200002880

sent_for_validation

80

36

04/07/2016

200002882

sent_for_validation

51

37

04/07/2016

200002883

Sent_for_validation

55

38

04/07/2016

200002884

sent_for_validation

198

39

04/07/2016

200002885

sent_for_validation

101

40

04/07/2016

200002886

sent_for_validation

159

41

04/07/2016

1400001241

sent_for_validation

67

42

04/07/2016

1400001243

sent_for_validation

169

43

04/07/2016

200002887

sent_for_validation

127

44

04/07/2016

200002888

sent_for_validation

117

45

04/07/2016

200002889

sent_for_validation

408

46

04/07/2016

200002891

sent_for_validation

61

47

04/07/2016

1400001244

sent_for_validation

50

48

04/08/2016

200002892

sent_for_validation

579

49

04/08/2016

1400001249

sent_for_validation

82

50

04/08/2016

1400001252

sent_for_validation

134

51

04/08/2016

200002897

sent_for_validation

102

52

04/08/2016

1400001254

sent_for_validation

567

53

04/08/2016

1400001255

sent_for_validation

111

54

04/08/2016

1400001256

sent_for_validation

185

55

04/08/2016

1400001257

sent_for_validation

1006

56

04/09/2016

1400001263

sent_for_validation

370

57

04/09/2016

200002898

sent_for_validation

172

58

04/09/2016

1400001264

sent_for_validation

240

59

04/09/2016

1400001265

sent_for_validation

140

60

04/09/2016

200002899

sent_for_validation

265

61

04/09/2016

1400001266

sent_for_validation

134

62

04/09/2016

200002900

sent_for_validation

192

63

04/09/2016

200002901

sent_for_validation

662

64

04/09/2016

1400001267

sent_for_validation

57

65

04/09/2016

1400001269

sent_for_validation

148

66

04/09/2016

200002902

sent_for_validation

71

67

04/09/2016

1400001270

sent_for_validation

453

Grand Total 

13440

 

 

Thanks & Regards

Saud Khan

Order Fulfillment Executive

Tel

: +966 112078490 Ext - 403

Mobile

: +966 567660249

Email

:  [email-masked]  

P.O. Box

: 9874, Riyadh - 11413, KSA

Website

: www.basicxx.com <http://www.basicxx.com/> 

Together Everyone Achieves More

Attachment(s):
image001.jpg - https://basicxxhelp.zendesk.com/attachments/token/Op1rnI8TpJWji5pRwt5atDneA/?name=image001.jpg
image002.jpg - https://basicxxhelp.zendesk.com/attachments/token/J9Gq73kjQCw1lSD84FwjXmjB2/?name=image002.jpg

----------------------------------------------

jithesh, Apr 10, 01:56

Dear Dharam,

Please create new AWB for the following orders ;

* 1400000920  
* 200002594 
* 1400001034  
* 1400000990

Thanks & Regards,

Jithesh Ramachandran
Manager – IT

Tel

: +971 4 5521037

Mobile

: +971 52 6467038

Fax

: +971 4 2522512

Email

:  [email-masked]

P.O. Box

: 29408, Dubai

Website

: www.basicxx.com (applewebdata://0E6FA2A1-4596-44F3-8A28-AA2B9D28312B/www.basicxx.com)

  Please consider the environment before printing this email

Disclaimer:

This email, its contents and any file attachments transmitted with it are intended solely for the addressee(s) and may contain confidential proprietary information. Access by any other party without the express written permission of the sender is unauthorized. If you have received this e-mail in error you may not copy, distribute or use the contents, attachments or information in any way. Please notify the sender of this email immediately by return e-mail, facsimile or telephone and delete this message together with any and all attachments from your computer. If you are not the intended recipient then you may not, furthermore, print, store, forward or copy this message or any part thereof or disclose or cause information in this message to be disclosed to any other person, nor rely, or cause to be relied, on the information contained herein.

From: Saud <[email-masked]>
Date: Saturday, April 9, 2016 at 9:28 AM
To: Jithesh Ramachandran <[email-masked]>
Cc: 'Mushtaque' <[email-masked]>, 'Thameemul Ansari' <[email-masked]>, 'Afzal' <[email-masked]>, 'Mirza Mustafa Ali' <[email-masked]>, 'Animesh Kumar' <[email-masked]>, 'Basicxx' <[email-masked]>, 'Muhammad Ahmad' <[email-masked]>
Subject: RE: Order 200002732

Order 1400000920 " She needs the order again"

Order 200002594 " Call the customer and he'll collect the package when it reaches nearest destination, Re-deliver"

Order 1400001034 " She needs the order again, call to arrange delivery"

Order 1400000990

Attachment(s):
33AA6F0F-9309-402D-AD2B-80E684807CCB[3].png - https://basicxxhelp.zendesk.com/attachments/token/UuoLI3qBLkxswxoceGdsWz7Aj/?name=33AA6F0F-9309-402D-AD2B-80E684807CCB%5B3%5D.png
3B2AFB65-7A54-42EB-ABE9-D097A32ACB06[3].png - https://basicxxhelp.zendesk.com/attachments/token/p4amyspp06BDch9S6x0lRJ9JE/?name=3B2AFB65-7A54-42EB-ABE9-D097A32ACB06%5B3%5D.png

----------------------------------------------

jithesh, Apr 10, 01:13

Dear Dharam,

Please create new AWB for the following orders ;

* 1400000920  
* 200002594 
* 1400001034  
* 1400000990

Thanks & Regards,

Jithesh Ramachandran
Manager – IT

Tel

: +971 4 5521037

Mobile

: +971 52 6467038

Fax

: +971 4 2522512

Email

:  [email-masked]

P.O. Box

: 29408, Dubai

Website

: www.basicxx.com (applewebdata://0E6FA2A1-4596-44F3-8A28-AA2B9D28312B/www.basicxx.com)

  Please consider the environment before printing this email

Disclaimer:

This email, its contents and any file attachments transmitted with it are intended solely for the addressee(s) and may contain confidential proprietary information. Access by any other party without the express written permission of the sender is unauthorized. If you have received this e-mail in error you may not copy, distribute or use the contents, attachments or information in any way. Please notify the sender of this email immediately by return e-mail, facsimile or telephone and delete this message together with any and all attachments from your computer. If you are not the intended recipient then you may not, furthermore, print, store, forward or copy this message or any part thereof or disclose or cause information in this message to be disclosed to any other person, nor rely, or cause to be relied, on the information contained herein.

From: Saud <[email-masked]>
Date: Saturday, April 9, 2016 at 9:28 AM
To: Jithesh Ramachandran <[email-masked]>
Cc: 'Mushtaque' <[email-masked]>, 'Thameemul Ansari' <[email-masked]>, 'Afzal' <[email-masked]>, 'Mirza Mustafa Ali' <[email-masked]>, 'Animesh Kumar' <[email-masked]>, 'Basicxx' <[email-masked]>, 'Muhammad Ahmad' <[email-masked]>
Subject: RE: Order 200002732

Order 1400000920 " She needs the order again"

Order 200002594 " Call the customer and he'll collect the package when it reaches nearest destination, Re-deliver"

Order 1400001034 " She needs the order again, call to arrange delivery"

Order 1400000990

Attachment(s):
33AA6F0F-9309-402D-AD2B-80E684807CCB[3].png - https://basicxxhelp.zendesk.com/attachments/token/HMEPesLqzu1BXW0b9dHb7MAlT/?name=33AA6F0F-9309-402D-AD2B-80E684807CCB%5B3%5D.png
3B2AFB65-7A54-42EB-ABE9-D097A32ACB06[3].png - https://basicxxhelp.zendesk.com/attachments/token/GlhYIQhNOI4Nv6Uoo0Jeauj35/?name=3B2AFB65-7A54-42EB-ABE9-D097A32ACB06%5B3%5D.png

----------------------------------------------

Saud, Apr 9, 08:55

Dear Mr. Vinod / Majed

Please find the Below Layout for Non-validated order's from 1st April till date. Kindly explain the reason against each order.

Please expedite the Validation process.

Sr. No 

Date

Order Number

Status

Grand Total

1

04/01/2016

1400001120

sent_for_validation

160

2

04/01/2016

200002771

sent_for_validation

57

3

04/02/2016

1400001134

sent_for_validation

267

4

04/02/2016

1400001142

sent_for_validation

165

5

04/02/2016

1400001155

sent_for_validation

103

6

04/02/2016

200002800

sent_for_validation

101

7

04/03/2016

1400001159

sent_for_validation

156

8

04/03/2016

200002815

sent_for_validation

132

9

04/03/2016

200002818

sent_for_validation

122

10

04/03/2016

200002819

sent_for_validation

176

11

04/03/2016

1400001173

sent_for_validation

180

12

04/04/2016

200002824

sent_for_validation

166

13

04/04/2016

1400001174

sent_for_validation

864

14

04/04/2016

200002829

sent_for_validation

60

15

04/04/2016

1400001179

sent_for_validation

53

16

04/04/2016

200002831

sent_for_validation

121

17

04/04/2016

1400001181

sent_for_validation

47

18

04/05/2016

200002843

sent_for_validation

184

19

04/05/2016

1400001199

sent_for_validation

170

20

04/05/2016

1400001212

sent_for_validation

163

21

04/05/2016

200002857

sent_for_validation

109

22

04/05/2016

1400001220

sent_for_validation

308

23

04/06/2016

200002859

sent_for_validation

297

24

04/06/2016

200002865

sent_for_validation

74

25

04/06/2016

1400001223

sent_for_validation

87

26

04/06/2016

1400001226

sent_for_validation

172

27

04/06/2016

1400001227

sent_for_validation

196

28

04/06/2016

1400001228

sent_for_validation

470

29

04/06/2016

200002873

sent_for_validation

157

30

04/06/2016

200002874

sent_for_validation

164

31

04/06/2016

1400001230

sent_for_validation

173

32

04/06/2016

1400001232

sent_for_validation

296

33

04/07/2016

1400001236

sent_for_validation

66

34

04/07/2016

200002878

sent_for_validation

111

35

04/07/2016

200002880

sent_for_validation

80

36

04/07/2016

200002882

sent_for_validation

51

37

04/07/2016

200002883

Sent_for_validation

55

38

04/07/2016

200002884

sent_for_validation

198

39

04/07/2016

200002885

sent_for_validation

101

40

04/07/2016

200002886

sent_for_validation

159

41

04/07/2016

1400001241

sent_for_validation

67

42

04/07/2016

1400001243

sent_for_validation

169

43

04/07/2016

200002887

sent_for_validation

127

44

04/07/2016

200002888

sent_for_validation

117

45

04/07/2016

200002889

sent_for_validation

408

46

04/07/2016

200002891

sent_for_validation

61

47

04/07/2016

1400001244

sent_for_validation

50

48

04/08/2016

200002892

sent_for_validation

579

49

04/08/2016

1400001249

sent_for_validation

82

50

04/08/2016

1400001252

sent_for_validation

134

51

04/08/2016

200002897

sent_for_validation

102

52

04/08/2016

1400001254

sent_for_validation

567

53

04/08/2016

1400001255

sent_for_validation

111

54

04/08/2016

1400001256

sent_for_validation

185

55

04/08/2016

1400001257

sent_for_validation

1006

56

04/09/2016

1400001263

sent_for_validation

370

57

04/09/2016

200002898

sent_for_validation

172

58

04/09/2016

1400001264

sent_for_validation

240

59

04/09/2016

1400001265

sent_for_validation

140

60

04/09/2016

200002899

sent_for_validation

265

61

04/09/2016

1400001266

sent_for_validation

134

62

04/09/2016

200002900

sent_for_validation

192

63

04/09/2016

200002901

sent_for_validation

662

64

04/09/2016

1400001267

sent_for_validation

57

65

04/09/2016

1400001269

sent_for_validation

148

66

04/09/2016

200002902

sent_for_validation

71

67

04/09/2016

1400001270

sent_for_validation

453

Grand Total

13440

 

 

Thanks & Regards

Saud Khan

Order Fulfillment Executive

Tel

: +966 112078490 Ext – 403

Mobile

: +966 567660249

Email

:  [email-masked]

P.O. Box

: 9874, Riyadh - 11413, KSA

Website

: www.basicxx.com (http://www.basicxx.com/)

Together Everyone Achieves More

Attachment(s):
image001.jpg - https://basicxxhelp.zendesk.com/attachments/token/nBNmWg4QMnXF9wOBYvGaVkvdz/?name=image001.jpg
image002.jpg - https://basicxxhelp.zendesk.com/attachments/token/0cpR7dj1Cx4QUtHpyKEUS86xN/?name=image002.jpg
Order's not Validated.xlsx - https://basicxxhelp.zendesk.com/attachments/token/avKqyHLKib1Z7x81hJcAgJ075/?name=Order%27s+not+Validated.xlsx

----------------------------------------------

Saud, Apr 9, 01:34

Dear Mahmoud

For the order's under "Call not answered", you can again try and contact the respective customer's.

We can make a short process of Validation of such orders from our side whereby we can follow-up with such Customer's for 2, 3 days.

In the meantime if the Call gets answered & customer agrees for the Order, then you can notify us accordingly and we may move forward with Re-delivering such orders. 

Kindly confirm your understanding of the same.

 

Thanks & Regards

Saud Khan

Order Fulfillment Executive

Tel

: +966 112078490 Ext – 403

Mobile

: +966 567660249

Email

: [email-masked]

P.O. Box

: 9874, Riyadh - 11413, KSA

Website

: www.basicxx.com (http://www.basicxx.com/)

Together Everyone Achieves More

Attachment(s):
image001.jpg - https://basicxxhelp.zendesk.com/attachments/token/3Ss3bCt3WpmE915M4Mtg2PwTK/?name=image001.jpg
image002.jpg - https://basicxxhelp.zendesk.com/attachments/token/xWyxzR3Zwa6rS0FxpnCF26Q1K/?name=image002.jpg
image004.jpg - https://basicxxhelp.zendesk.com/attachments/token/B2KxRWpGYyDzp8ObVZ90m0kKj/?name=image004.jpg

----------------------------------------------

Saud, Apr 9, 01:29

Dear Sir

For the Below Mentioned order's we need to re push the Data again to SMSA system VIA new AWB.

Once done, SMSA can validate and we can connect the Order's today itself.

Order 1400000920 " She needs the order again"

Order 200002594 " Call the customer and he'll collect the package when it reaches nearest destination, Re-deliver"

Order 1400001034 " She needs the order again, call to arrange delivery"

Order 1400000990 " Call the customer and he'll collect the package when it reaches nearest destination, Re-deliver"

 

Thanks & Regards

Saud Khan

Order Fulfillment Executive

Tel

: +966 112078490 Ext – 403

Mobile

: +966 567660249

Email

: [email-masked]

P.O. Box

: 9874, Riyadh - 11413, KSA

Website

: www.basicxx.com (http://www.basicxx.com/)

Together Everyone Achieves More

Attachment(s):
image001.jpg - https://basicxxhelp.zendesk.com/attachments/token/c0ynaPGWxILjOE2SnvofRbQUu/?name=image001.jpg
image002.jpg - https://basicxxhelp.zendesk.com/attachments/token/aHutVW4qhfeVZL5sFPBFbVWIS/?name=image002.jpg
image004.jpg - https://basicxxhelp.zendesk.com/attachments/token/Gw0f1ZygA3BPJeeyYMEwPy0la/?name=image004.jpg

----------------------------------------------

Mahmoud, Apr 7, 09:07

Order 200002464 "Cancel this order "

----------------------------------------------

Mahmoud, Apr 7, 09:06

Dear Mirza,

Order 1400000920 " She needs the order again"
Order 1400001037 "Call not answered"
Order 200002594 " Call the customer and he'll collect the package when it reaches nearest destination, Re-deliver"
Order 1400000996 "Call not answered"
Order 200002464 "Call not answered"
Order 1400000979 "Cancelled as requested by customer" As per Magento
Order 1400001034 " She needs the order again, call to arrange delivery"
Order 200002734 "Canceled as requested by customer"
Order 1400001095 "Cancel this order"
Order 1400000990 " Call the customer and he'll collect the package when it reaches nearest destination, Re-deliver"
Order 200002464 " Call the customer and he'll collect the package when it reaches nearest destination, Re-deliver"

Please note that some of these orders were already cancelled on magento, some others claim that SMSA did not even call to arrange delivery. Please arrange redelivery for the orders mentioned. 

Regards,

Mahmoud Abdelmagid
Basicxx

----------------------------------------------

Saud, Apr 7, 08:04

Dear Mahmoud

The 1400000990 is the correct order.

 

Thanks & Regards

Saud Khan

Order Fulfillment Executive

Tel

: +966 112078490 Ext – 403

Mobile

: +966 567660249

Email

: [email-masked]

P.O. Box

: 9874, Riyadh - 11413, KSA

Website

: www.basicxx.com (http://www.basicxx.com/)

Together Everyone Achieves More

Attachment(s):
image001.jpg - https://basicxxhelp.zendesk.com/attachments/token/hh2YGypuCpN3f0UTVB5bGTKVD/?name=image001.jpg
image002.jpg - https://basicxxhelp.zendesk.com/attachments/token/Q7RtFCcfhO0BcSSOQ0ncRJOuh/?name=image002.jpg
image004.jpg - https://basicxxhelp.zendesk.com/attachments/token/kAWHd695L3Nnm2BCRLNBCcer8/?name=image004.jpg

----------------------------------------------

Mahmoud, Apr 7, 07:59

Dear Mirza,

This order number 140000990 is invalid.

I'll follow up with other orders now and update you.

Regards,

Mahmoud Abdelmagid
Basicxx

----------------------------------------------

Mirza Mustafa Ali, Apr 7, 01:10

Dear Team,

First time we have received 10 returns in one day from SMSA Head Quarters.

Kindly get in touch with customers and do inquiry so that we can process the order once again.

Plz find below the Orders

1400001037

1400000920

200002594

1400000996

200002464

1400000979

1400001034

200002734

140000990

1400001095

 

Thanks & Regards,

Mirza

Mobile

: +966 57 0786987

Email

: [email-masked]

P.O. Box

: 9874, Riyadh - 11413, KSA

Website

: www.basicxx.com (http://www.basicxx.com/)

Please consider the environment before printing this email

Attachment(s):
image001.png - https://basicxxhelp.zendesk.com/attachments/token/w55tCrpMGAkAddYRhdb7Fb7q1/?name=image001.png

----------------------------------------------

jithesh, Apr 6, 07:53

SAR 77/- store credit added.

Thanks & Regards,

Jithesh Ramachandran
Manager – IT

Tel

: +971 4 5521037

Mobile

: +971 52 6467038

Fax

: +971 4 2522512

Email

: [email-masked]

P.O. Box

: 29408, Dubai

Website

: www.basicxx.com (applewebdata://0E6FA2A1-4596-44F3-8A28-AA2B9D28312B/www.basicxx.com)

 Please consider the environment before printing this email

Disclaimer:

This email, its contents and any file attachments transmitted with it are intended solely for the addressee(s) and may contain confidential proprietary information. Access by any other party without the express written permission of the sender is unauthorized. If you have received this e-mail in error you may not copy, distribute or use the contents, attachments or information in any way. Please notify the sender of this email immediately by return e-mail, facsimile or telephone and delete this message together with any and all attachments from your computer. If you are not the intended recipient then you may not, furthermore, print, store, forward or copy this message or any part thereof or disclose or cause information in this message to be disclosed to any other person, nor rely, or cause to be relied, on the information contained herein.
Dear Mahmoud

Amount for the 4 Items will be credited to her.

Thanks & Regards

Saud Khan

Order Fulfillment Executive

Tel

: +966 112078490 Ext – 403

Mobile

: +966 567660249

Email

: [email-masked]

P.O. Box

: 9874, Riyadh - 11413, KSA

Website

: www.basicxx.com (http://www.basicxx.com/)

Together Everyone Achieves More

 

From: Mahmoud (Basicxx) [mailto:[email-masked]]
Sent: Wednesday, 06 April, 2016 2:37 PM
Cc: jithesh <[email-masked]>; Saud <[email-masked]>; Mushtaque <[email-masked]>; Thameemul Ansari <[email-masked]>; Mirza Mustafa Ali <[email-masked]>
Subject: Order 200002732

Attachment(s):
image001.jpg - https://basicxxhelp.zendesk.com/attachments/token/rWQvRlmFiPkQUiFst2GmkN9DF/?name=image001.jpg
image002.jpg - https://basicxxhelp.zendesk.com/attachments/token/WRiwIsQRNVaKtyxFi4frX4Lj6/?name=image002.jpg
image004.jpg - https://basicxxhelp.zendesk.com/attachments/token/bgN1ztMZv0frXvaOTmM4FdZ29/?name=image004.jpg
33AA6F0F-9309-402D-AD2B-80E684807CCB[32].png - https://basicxxhelp.zendesk.com/attachments/token/62rzqB9bghJhc82d3STcXGHZD/?name=33AA6F0F-9309-402D-AD2B-80E684807CCB%5B32%5D.png
3B2AFB65-7A54-42EB-ABE9-D097A32ACB06[32].png - https://basicxxhelp.zendesk.com/attachments/token/5OYfC6jzuMwSo7Z0MtSi9dWCC/?name=3B2AFB65-7A54-42EB-ABE9-D097A32ACB06%5B32%5D.png

----------------------------------------------

Saud, Apr 6, 07:42

Dear Mahmoud

Amount for the 4 Items will be credited to her.

Thanks & Regards

Saud Khan

Order Fulfillment Executive

Tel

: +966 112078490 Ext – 403

Mobile

: +966 567660249

Email

: [email-masked]

P.O. Box

: 9874, Riyadh - 11413, KSA

Website

: www.basicxx.com (http://www.basicxx.com/)

Together Everyone Achieves More

Attachment(s):
image001.jpg - https://basicxxhelp.zendesk.com/attachments/token/UpQKKvQqqSk41fdFFJXEhKqgp/?name=image001.jpg
image002.jpg - https://basicxxhelp.zendesk.com/attachments/token/46x22FyQypey56UzSCsVTpiDK/?name=image002.jpg
image004.jpg - https://basicxxhelp.zendesk.com/attachments/token/BKwS9hl2MD25bgDbiuXR0jSbi/?name=image004.jpg

----------------------------------------------

Mahmoud, Apr 6, 07:36

Dear All,

Here are the SKU of the items she did not receive, 4 out of the 10 missing items were not delivered.

1040000053112 
1040000059291
1040000061138
1040000059651

Please inform whether they are not available or its a mistake again?

Regards,

Mahmoud Abdelmagid
Basicxx

----------------------------------------------

Mahmoud, Apr 6, 07:29

Dear ALL,

Customer did not receive the missing items yet. She is chasing me, when will she get her order delivered?

Regards,

Mahmoud Abdelmagid
Basicxx

----------------------------------------------

Mushtaque, Apr 5, 03:24

Dear Afzal,
Need to be more vigilant about the process.

Best regards,

Mushtaque Rahamat
Head-Supply Chain
BASICXX Middle East
Dubai, UAE
Tel:+9714327699
Mobile :+971551660487, +971504975604

Sent from my BlackBerry 10 smartphone.

Attachment(s):
3B2AFB65-7A54-42EB-ABE9-D097A32ACB06[6].png - https://basicxxhelp.zendesk.com/attachments/token/1b2AZYHOl6n0KNcXE3zPrkLNN/?name=3B2AFB65-7A54-42EB-ABE9-D097A32ACB06%5B6%5D.png
33AA6F0F-9309-402D-AD2B-80E684807CCB[6].png - https://basicxxhelp.zendesk.com/attachments/token/xwQlFcWn8kVUbGaBqJcFkHNLg/?name=33AA6F0F-9309-402D-AD2B-80E684807CCB%5B6%5D.png

----------------------------------------------

Saud, Apr 4, 08:51

Dear Sir

This case is an Exception.

There were 2 polybags for the order, on packed and other unpacked.

The courier took the packed bag thinking that the order is complete.

We were unable to mark on the Price as well.

Also, the Notification to SMSA was done next day from our side by which time they had already collected the COD from customer.

 

Thanks & Regards

Saud Khan

Order Fulfillment Executive

Tel

: +966 112078490 Ext – 403

Mobile

: +966 567660249

Email

: [email-masked]

P.O. Box

: 9874, Riyadh - 11413, KSA

Website

: www.basicxx.com (http://www.basicxx.com/)

Together Everyone Achieves More

Dar Saud,

Why SMSA has collected SAR.415/- instead of SAR.338/-?, I remember we have made a process of cutting the COD amount on SMSA AWB if the amount is tallying.Are we not following that process?

 

 

Thanks & Regards,

Jithesh Ramachandran
Manager – IT

Tel

: +971 4 5521037

Mobile

: +971 52 6467038

Fax

: +971 4 2522512

Email

: [email-masked]

P.O. Box

: 29408, Dubai

Website

: www.basicxx.com (applewebdata://0E6FA2A1-4596-44F3-8A28-AA2B9D28312B/www.basicxx.com)

 Please consider the environment before printing this email

Disclaimer:

This email, its contents and any file attachments transmitted with it are intended solely for the addressee(s) and may contain confidential proprietary information. Access by any other party without the express written permission of the sender is unauthorized. If you have received this e-mail in error you may not copy, distribute or use the contents, attachments or information in any way. Please notify the sender of this email immediately by return e-mail, facsimile or telephone and delete this message together with any and all attachments from your computer. If you are not the intended recipient then you may not, furthermore, print, store, forward or copy this message or any part thereof or disclose or cause information in this message to be disclosed to any other person, nor rely, or cause to be relied, on the information contained herein.

 

From: Saud <[email-masked]>
Date: Monday, April 4, 2016 at 4:27 PM
To: 'Animesh Kumar' <[email-masked]>, 'Basicxx' <[email-masked]>, Jithesh Ramachandran <[email-masked]>
Cc: 'Mirza Mustafa Ali' <[email-masked]>
Subject: RE: [Request received] Order 200002732

Dear Mr. Animesh

Remaining stocks have been connected just now through SMSA.

Dear Jithesh Sir

Please credit customer with balance amount. SMSA have collected 415 SAR.

Revised amount is: 338 SAR

 

Thanks & Regards

Saud Khan

Order Fulfillment Executive

Tel

: +966 112078490 Ext – 403

Mobile

: +966 567660249

Email

: [email-masked]

P.O. Box

: 9874, Riyadh - 11413, KSA

Website

: www.basicxx.com (http://www.basicxx.com/)

Together Everyone Achieves More

 

From: Saud [mailto:[email-masked]]
Sent: Sunday, 03 April, 2016 2:00 PM
To: 'Animesh Kumar' <[email-masked]>; 'Basicxx' <[email-masked]>; 'Jithesh Ramachandran' <[email-masked]>
Subject: RE: [Request received] Order 200002732

Dear Mr. Animesh

There was a packing error from our side. We have identified the remaining stocks and are working towards fulfilling the remaining items to the customer V.I.A another AWB with zero COD.

Attached communication for your reference. 

 

Thanks & Regards

Saud Khan

Order Fulfillment Executive

Tel

: +966 112078490 Ext – 403

Mobile

: +966 567660249

Email

: [email-masked]

P.O. Box

: 9874, Riyadh - 11413, KSA

Website

: www.basicxx.com (http://www.basicxx.com/)

Together Everyone Achieves More

 

From: Animesh Kumar [mailto:[email-masked]]
Sent: Sunday, 03 April, 2016 1:55 PM
To: Basicxx <[email-masked]>; Saud khan <[email-masked]>; Jithesh Ramachandran <[email-masked]>
Subject: Re: [Request received] Order 200002732

Hi Saud,

can you pls look into this as 10 item is missing , which is huge.

confirm back so that we can understand why such issue.

Cheers!

Animesh

Attachment(s):
image001.jpg - https://basicxxhelp.zendesk.com/attachments/token/VHvojv7zm695JZZkwvIdN6hNF/?name=image001.jpg
image002.jpg - https://basicxxhelp.zendesk.com/attachments/token/B414K2MsdKjGC1FIM9p8FvXW5/?name=image002.jpg
image004.png - https://basicxxhelp.zendesk.com/attachments/token/3iLmO3M7mr9gn6Uyf9jg71Eqg/?name=image004.png
image005.png - https://basicxxhelp.zendesk.com/attachments/token/Z57o29DS7KEXZtMnYE8jLP7NH/?name=image005.png
image006.jpg - https://basicxxhelp.zendesk.com/attachments/token/5hSrG6y0CGdJRKV4pg72i1u1U/?name=image006.jpg

----------------------------------------------

jithesh, Apr 4, 08:43

Dar Saud,

Why SMSA has collected SAR.415/- instead of SAR.338/-?, I remember we have made a process of cutting the COD amount on SMSA AWB if the amount is tallying.Are we not following that process?

Thanks & Regards,

Jithesh Ramachandran
Manager – IT

Tel

: +971 4 5521037

Mobile

: +971 52 6467038

Fax

: +971 4 2522512

Email

: [email-masked]

P.O. Box

: 29408, Dubai

Website

: www.basicxx.com (applewebdata://0E6FA2A1-4596-44F3-8A28-AA2B9D28312B/www.basicxx.com)

 Please consider the environment before printing this email

Disclaimer:

This email, its contents and any file attachments transmitted with it are intended solely for the addressee(s) and may contain confidential proprietary information. Access by any other party without the express written permission of the sender is unauthorized. If you have received this e-mail in error you may not copy, distribute or use the contents, attachments or information in any way. Please notify the sender of this email immediately by return e-mail, facsimile or telephone and delete this message together with any and all attachments from your computer. If you are not the intended recipient then you may not, furthermore, print, store, forward or copy this message or any part thereof or disclose or cause information in this message to be disclosed to any other person, nor rely, or cause to be relied, on the information contained herein.
Dear Mr. Animesh

Remaining stocks have been connected just now through SMSA.

Dear Jithesh Sir

Please credit customer with balance amount. SMSA have collected 415 SAR.

Revised amount is: 338 SAR

 

Thanks & Regards

Saud Khan

Order Fulfillment Executive

Tel

: +966 112078490 Ext – 403

Mobile

: +966 567660249

Email

: [email-masked]

P.O. Box

: 9874, Riyadh - 11413, KSA

Website

: www.basicxx.com (http://www.basicxx.com/)

Together Everyone Achieves More

 

From: Saud [mailto:[email-masked]]
Sent: Sunday, 03 April, 2016 2:00 PM
To: 'Animesh Kumar' <[email-masked]>; 'Basicxx' <[email-masked]>; 'Jithesh Ramachandran' <[email-masked]>
Subject: RE: [Request received] Order 200002732

Dear Mr. Animesh

There was a packing error from our side. We have identified the remaining stocks and are working towards fulfilling the remaining items to the customer V.I.A another AWB with zero COD.

Attached communication for your reference. 

 

Thanks & Regards

Saud Khan

Order Fulfillment Executive

Tel

: +966 112078490 Ext – 403

Mobile

: +966 567660249

Email

: [email-masked]

P.O. Box

: 9874, Riyadh - 11413, KSA

Website

: www.basicxx.com (http://www.basicxx.com/)

Together Everyone Achieves More

 

From: Animesh Kumar [mailto:[email-masked]]
Sent: Sunday, 03 April, 2016 1:55 PM
To: Basicxx <[email-masked]>; Saud khan <[email-masked]>; Jithesh Ramachandran <[email-masked]>
Subject: Re: [Request received] Order 200002732

Hi Saud,

can you pls look into this as 10 item is missing , which is huge.

confirm back so that we can understand why such issue.

Cheers!

Animesh

Attachment(s):
image001.jpg - https://basicxxhelp.zendesk.com/attachments/token/0a8EGK0XNzS6GvEquZQwKXsNL/?name=image001.jpg
image002.jpg - https://basicxxhelp.zendesk.com/attachments/token/dCvG1UMJRiJTnz9jl1y055rlu/?name=image002.jpg
image003.jpg - https://basicxxhelp.zendesk.com/attachments/token/x29e3g5vY6Ce1BgplxGg67Ca8/?name=image003.jpg
33AA6F0F-9309-402D-AD2B-80E684807CCB[6].png - https://basicxxhelp.zendesk.com/attachments/token/9TMA5wPBWHyXVGvhICWwQw8NL/?name=33AA6F0F-9309-402D-AD2B-80E684807CCB%5B6%5D.png
3B2AFB65-7A54-42EB-ABE9-D097A32ACB06[6].png - https://basicxxhelp.zendesk.com/attachments/token/k76EM60HrpYgzGgBrDSR34fWg/?name=3B2AFB65-7A54-42EB-ABE9-D097A32ACB06%5B6%5D.png

----------------------------------------------

Saud, Apr 4, 08:27

Dear Mr. Animesh

Remaining stocks have been connected just now through SMSA.

Dear Jithesh Sir

Please credit customer with balance amount. SMSA have collected 415 SAR.

Revised amount is: 338 SAR

 

Thanks & Regards

Saud Khan

Order Fulfillment Executive

Tel

: +966 112078490 Ext – 403

Mobile

: +966 567660249

Email

: [email-masked]

P.O. Box

: 9874, Riyadh - 11413, KSA

Website

: www.basicxx.com (http://www.basicxx.com/)

Together Everyone Achieves More

Dear Mr. Animesh

There was a packing error from our side. We have identified the remaining stocks and are working towards fulfilling the remaining items to the customer V.I.A another AWB with zero COD.

Attached communication for your reference. 

 

Thanks & Regards

Saud Khan

Order Fulfillment Executive

Tel

: +966 112078490 Ext – 403

Mobile

: +966 567660249

Email

: [email-masked]

P.O. Box

: 9874, Riyadh - 11413, KSA

Website

: www.basicxx.com (http://www.basicxx.com/)

Together Everyone Achieves More

 

From: Animesh Kumar [mailto:[email-masked]]
Sent: Sunday, 03 April, 2016 1:55 PM
To: Basicxx <[email-masked]>; Saud khan <[email-masked]>; Jithesh Ramachandran <[email-masked]>
Subject: Re: [Request received] Order 200002732

Hi Saud,

can you pls look into this as 10 item is missing , which is huge.

confirm back so that we can understand why such issue.

Cheers!

Animesh

Attachment(s):
image001.jpg - https://basicxxhelp.zendesk.com/attachments/token/FEHZoG4QfHPMTWttSKd2Kbuuv/?name=image001.jpg
image002.jpg - https://basicxxhelp.zendesk.com/attachments/token/LMlqkJxEZKCNFaRA1MdLph4V7/?name=image002.jpg
image003.jpg - https://basicxxhelp.zendesk.com/attachments/token/OAgbYoexG0yJUAyMYDAgrGGFJ/?name=image003.jpg

----------------------------------------------

Saud, Apr 3, 07:00

Dear Mr. Animesh

There was a packing error from our side. We have identified the remaining stocks and are working towards fulfilling the remaining items to the customer V.I.A another AWB with zero COD.

Attached communication for your reference. 

 

Thanks & Regards

Saud Khan

Order Fulfillment Executive

Tel

: +966 112078490 Ext – 403

Mobile

: +966 567660249

Email

: [email-masked]

P.O. Box

: 9874, Riyadh - 11413, KSA

Website

: www.basicxx.com (http://www.basicxx.com/)

Together Everyone Achieves More

Hi Saud,

can you pls look into this as 10 item is missing , which is huge.

confirm back so that we can understand why such issue.

Cheers!

Animesh

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Animesh Kumar, Apr 3, 06:55

Hi Saud,
can you pls look into this as 10 item is missing , which is huge.
confirm back so that we can understand why such issue.

Cheers!
Animesh

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Mahmoud, Apr 3, 04:19

Dear Animesh,

Please note that Order 200002732 , Customer ordered 18 items, from which she received only 8. According to Magento, only 4 were not shipped, however there are 10 items that she didn't receive. Knowing that she made the full payment. Find the SKU of the items she did not receive below:

104000005312
1040000059291
1040000054887
1040000059722
1040000055071
1040000060416
1040000061176
1090000000960
1040000061138
1040000059651

Please advise whether she'll receive these items or she'll get a refund as she wants to know.

Regards,

Mahmoud Abdelmagid
Basicxx

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