Subject: email response from Zopim
From: "Ravi Parkash . Gupta" <[email-masked]>
To: Subir Bikas Chakma <[email-masked]>
Date: Fri, 1 Apr 2016 13:37:49 +0530 (IST)

Hello sir. 
We have received email from the Zopim. Please review and let us know what to do now. 

Thanks and Regards 
Ravi Prakash Gupta 

##- Please type your reply above this line -## 

Your request ( #735231 ) has been updated. Reply to this email or click the link below: 
http://zopim.zendesk.com/requests/735231 

	

Lani Mae Ignacio (Zopim Support) 

Apr 1, 15:03 

Hi Raymon, 

To help me troubleshoot the issue, I'd appreciate if you could answer the following questions: 

Could you please send a screenshot of the check connection tab, as seen below, immediately after the agent is disconnected? 

    * 

On the Zopim Dashboard, select the drop-down menu that appears on the top-left near your name. Then select the "Check Connection" option. 
    * 

A pop-up will open with some connection information. Take a screenshot of the entire window. 

Lastly, in the check connection status screen, there should be a server. In the example in the article above it was sg03.zopim.com. Please perform a trace route to that server and provide the output. 

Thank you for your cooperation and assistance in gathering this information. I look forward to your response. 

Thanks! 

Mae 
Zopim Customer Advocate 

	

Lani Mae Ignacio (Zopim Support) 

Apr 1, 15:00 

Hi Raymon, 

You are receiving this email as notification that a ticket was raised regarding this concern. 

We will be investigating further on what caused the issue. Another email will be sent once we have an update. 

Thanks! 

Mae 
Zopim Customer Advocate 

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