Subject: Fwd: Arabic Translation
From: Subir Chakma <[email-masked]>
To: angela <[email-masked]>
Date: Tue, 22 Mar 2016 21:40:24 +0530 (IST)

From: "Mahmoud Hossameldin Hamed Abdelmagid" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Tuesday, March 22, 2016 9:09:59 PM 
Subject: Arabic Translation 

Refund Status-En Route + 7 days 

Dear XXXX, 

Thank you for contacting Basicxx. We are sorry that you have not received an update as to the status of your return. Your credit has not been processed, as we have not yet received this return. We see that this return was sent back to us via AWB # XXXXXXX, and it is currently en route to us. 

Since it has been more than a week since our shipping company SMSA received this package, we will be reaching out to them for a status on this delivery. We will contact you within 1-2 business days with an update. 

We apologize for any inconvenience this has caused. Please let us know if you have any further questions or concerns. 

Regards, 

مرحبا ....... 

شكرا لتواصلكم معنا. نأسف ان لم يتم تحديثكم بأخبار عن الارجاع. لم يتم ارجاع الرصيد اليكم حيث ان لم يصلنا المنتج بعد. نري ان المنتج قد تم ارساله عبر AWB # XXXXXXX, و الان في الطريق الينا. 

حيث انه الان اكثر من اسبوع بعد تحصيل شركة الشحن للمنتج, سوف نقوم بمتابعتهم و الرجوع اليكم خلال 1-2 ايام عمل. 

ناسف علي اي مشاكل قد نكون سببناها. 

من فضلك ارسل لنا اذا يوجد لديكم اي اسئلة اخري. 

تحياتي.... 

REFUND STATUS-JUST DELIVERED 

Dear XXXXX, 

Thank you for contacting Basicxx. We are sorry that you haven't received an update as to the status of your return. We see that your return package was delivered to us on XX ENTER DATE XX. We are currently processing your return, and your credit will be posted within the next 3-5 business days. 

If you have any further questions or concerns, please let us know. 

Regards, 

مرحبا ....... 

شكرا لتواصلكم معنا. نأسف ان لم يتم تحديثكم بأخبار عن الارجاع, نري ان في (تاريخ) تم استلام المنتج. نحن الان نقوم بارجاع رصيدكم الي الحساب, سوف ننتهي من هذا خلال 3-5 ايام عمل. 

من فضلك ارسل لنا اذا يوجد لديكم اي اسئلة اخري. 

تحياتي.... 

REFUND STATUS-DELIVERED + 5 DAYS 

Dear XXXX, 

Thank you for contacting Basicxx. We are very sorry that your return credit has not been processed We see that this was returned back to us via AWB# XXXXXXX, on XX Enter Date XXX. As it has been more than five days since this was received we have escalated this situation with our returns department. You should expect to see your credit post within the next 1-2 business days. 

We apologize for any inconvenience this may have caused. Please let us know if you have any additional questions or concerns. 

Regards, 

XXX 

مرحبا ....... 

شكرا لتواصلكم معنا. نأسف ان لم يتم تحديثكم بأخبار عن الارجاع, نري ان في (تاريخ) تم استلام المنتج, عبر AWB# XXXXXXX. حيث انه الان اكثر من 5 ايام من استلامنا للمنتج, فقد صعدنا الموضوع لقسم الارجاع. نتوقع انه سيتم تحويل الرصيد لكم خلال 1-2 ايام عمل. 

من فضلك ارسل لنا اذا يوجد لديكم اي اسئلة اخري. 

تحياتي....