Subject: Open Tickets
From: Angela LaCombe <[email-masked]>
To: "Soumaya Zahiri" <[email-masked]>, Sami Ben Younes <[email-masked]>, Majed Alkanad <[email-masked]>, Ahlem Banaouas <[email-masked]>, "Subir Chakma" <[email-masked]>
Date: Sun, 20 Mar 2016 23:10:41 +0530 (IST)

Hey there. 

You may be alarmed to see 56 open tickets in Zendesk. These are all of the open tickets that have received replies, and/or have not been followed up on within the last 3 days. 

Everybody needs to work to get these cleared ASAP! I've seen multiple tickets saying what needs to be done, or that the wrong action was taken, and then put into pending. This is not acceptable. If the wrong person was contacted, correct it. If it's been weeks since someone has asked for an update, don't just note it. Ask for the update!! 

I expect everyone to work together to have this cleared out by Tuesday.