Subject: FEEDBACK
From: Gelna Genosolango <[email-masked]>
To: subir <[email-masked]>
Date: Fri, 18 Mar 2016 06:22:09 +0530 (IST)

LTK1221604879126X 
Agent: Raj 

Cs sent an email on 15th of March and agent just put note linked to LTK1221604879082X when in this ticket is for a different shipment. He was looking for his smart watch which until now not in the suite. 

Cs sent another email on 16th with a direct link of the item and agent replied value amendment has been processed when it was not the concern of the cs. It is for a missing smart watch. Also, if it was for value amendment, agent amended the value based on the link of the item and did not ask for the invoice. 

LTK1221604879082X - the case here is for the damaged screen protector and the shipping cost of the other shipment. So, the email he sent on the 15th is no relevant to LTK1221604879082X. You should have assisted the customer about that concern. 

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LTK1221604917856X 
Agent: Raj 

Cs sent an email looking for the missing shipment 9400109699939757126664, but agent put a note "Duplicate ticket -LTK1221604917851X" when the concern for LTK1221604917851X is for value amendment of the shipment 420454249400109699937395512108 .