Subject: Comment over skill list change.
From: Suhrid Barai <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Wed, 16 Mar 2016 15:13:30 +0530 (IST)

Sir i think two more skills should be added, like BXAR, there should be one for spanish, and one for french. As we have agent for both. rest of the decision is fine. earlier it used to be so much confusing with so many options for escalation.