Subject: Re: Updates & Labels for Pending Return Requests
From: Subir Chakma <[email-masked]>
To: angela <[email-masked]>
Date: Fri, 11 Mar 2016 22:23:02 +0530 (IST)

Taking care of this. Thanks bunch! 

From: "Subir Chakma" <[email-masked]> 
To: "Eman Sharafeldein" <[email-masked]> 
Sent: Friday, March 11, 2016 10:22:39 PM 
Subject: Fwd: Updates & Labels for Pending Return Requests 

Ensure all tickets are replied 

From: "angela" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Friday, March 11, 2016 9:56:52 PM 
Subject: Updates & Labels for Pending Return Requests 

Hey Subir, 

I have good news and bad news. The good news is that Thameem replied back with labels & updates for all of our old pending return tickets. The bad news is that now we have a bunch of updates & re-entering of requests to do. 

The labels & his replies are below. Please send these to the agents to get worked. 

This should clear up most of the "Urgent-Pending" tickets that we have. I have hoped to get all of these cleared up but, I've got to put more focus on Asanda right now. Can you please go through them and reassign to the agents to be completed. 

I got the whip a crackin' on Asanda but, let's talk next week and figure out monitoring guidelines & how we are going to measure performance & QA. 

Thanks!! 

Angela 

Hi, 

Please note my comments against each order # / Ticket # and its corresponding return awb attached on this email : 

Order # 200001679/ Ticket # 546 Not on my records please resend the request to generate Return Awb & send 

Order # 1400000228 / Ticket # 601 Not on my records please resend the request to generate Return Awb & send 

Order # 200001280 / Ticket # 604 Ret AwB # 290000074087 its Return Pick up done & reached wh 

Order # 1400000376 / Ticket # 1400 Ret Awb # 215002883390 attached 

Order # 200001171 / Ticket # 691 Ret Awb # 215003793066 attached 

Order # 1400000332 / Ticket # 693 Ret Awb # 215002888673 attached Order # 1400000399 / Ticket # 704 Ret Awb # 215003363734 attached Order # 1400000384 / Ticket # 705 Kindly recheck with customer if they need any returns still and inform to generate return AWB 

Order # 1400000358/ Ticket # 725 Not on my records please resend the request to generate Return Awb & send 

Order # 1400000389 / Ticket # 730 Ret Awb # 215002002251 attached Order # 1400000381 / Ticket # 735 Not on my records please resend the request to generate Return Awb & send 

Order # 1400000388/ Ticket # 736 Not on my records please resend the request to generate Return Awb & send 

Order # 200001148 / Ticket # 744 Not on my records please resend the request to generate Return Awb & send 

Order # 200001247 / Ticket # 771 Not on my records please resend the request to generate Return Awb & send 

Order # 200001149/ Ticket # 789 Not on my records please resend the request to generate Return Awb & send 

Order # 1400000424 / Ticket # 800 Ret Awb # 215002233879 attached Order # 1400000424 / Ticket # 801 Ret Awb # 215002233879 attached Order # 1400000463 / Ticket # 812 Not on my records please resend the request to generate Return Awb & send 

Order # 200001318 / Ticket # 826 Ret Awb # 215003550998 attached 

Order # 1400000416 / Ticket # 838 Ret Awb # 215003777678 attached 

Order #1400000473 / Ticket # 891 Ret Awb # 215002232231 attached 

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