Subject: vip queries for 27/2/2016
From: Gaurav Joshi <[email-masked]>
To: Ramananda <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, Subir Chakma <[email-masked]>
Date: Sun, 28 Feb 2016 06:57:22 +0530 (IST)

Greetings , 

I am giving the details of VIP Player queries below that i have received today 27/2/2016 on chat : -- 

Username : barx1210 
Type of query : player wants to add a new card 
Action taken : archived 0108 ,6483 as already disabled and 3701 as replaced . 
Current Status : resolved 
Date : 27/2/2016 

Username : Lavitaloca 
Type of query : Players casino access has been removed minus cashier as he was being asked to clear the balance either with sofort or with us . 
Action taken : passed to sec ac for review 
Current Status : escalated 
Date : 27/2/2016 

Username : pockets31 
Type of query : player wants to add a new card 
Action taken : archived 7582,7915,7321,and 5785 as expired and disabled 3207 and passed to sec cards . 
Current Status : resolved 
Date : 27/2/2016 

Username : phire 
Type of query : player was asking when he can deposit again 
Action taken : informed player when he can deposit again 
Current Status : resolved 
Date : 27/2/2016 

Username : bursey111 
Type of query : player wanted to add a new card 
Action taken : archived 4 x prepaid card 
Current Status : resolved 
Date : 27/2/2016 

Regards 
Gaurav Joshi