Subject: Re: improvements - whether you have a suggestion or not, please reply
From: Pankaj Sharma <[email-masked]>
To: subir chakma <[email-masked]>
Date: Fri, 26 Feb 2016 08:24:32 +0530 (IST)

Dear Subir, 

Please find a few suggestions below, as requested. 

Suggestions: 
1) Correction to the new page/notification send for KYC formalities: I had a few cases where the cx was informed (before releasing the shipments) about filling the KYC details. One more line should be added to this notification that the DHL AWB is required for the AWB and the cx should complete the KYC after the AWB has been generated 

2) Addition to the shipping cost calculator page- It would be better it was mentioned that the dimensions of the shipping box are important and with these correct details, a close/accurate estimate of the shipping cost can not be achieved. 

"We would suggest you to check with the seller and get the dimensions for the boxes, as without the actual dimensions of the shipment. We would not be able to give you the most accurate estimate of the shipping cost." 

Or 

"Dimensions of the box used for shipping the items by the seller is very important in order to get an estimate of the shipping cost, if these details are not mentioned on the sellers website, then I would suggest you to contact the seller and get these details, then use the calculator." 

3) Automatic response to the Cx for PG: with the reason for PG and the detailed available options, like return, forward, full disposal and split, partial disposal, if applicable. 

4) For 1st concierge orders, the cx should be sent a notification asking for the required documents for verification as soon as the order is in OA status are while the cx is placing his/her 1st order. 

5) Updation of the PG list on the website: Mentioning E-cig, chocolates and other similar items which are not allowed but are not mentioned in the PG list 

6) In the "My suite addresses" section: It would be easier for the Cx if it was clarified that 0123-4567 mentioned in the 1st address line is the cx's account/suite number and "Borderlinx/DHL" is the name of the building. The rest of the address is the main address. "0869-3333 Borderlinx/DHL" should be mention but can be entered in the second address line, if the Cx is having issues in providing the Borderlinx address to the seller. 

Thanks, will let you know if something else comes to mind. 

Pankaj 

From: "subir chakma" <[email-masked]> 
To: "Ahlem" <[email-masked]>, "Dhananjay" <[email-masked]>, "Maria" <[email-masked]>, "Sami" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "anand babu" <[email-masked]>, "Eman Sharafeldein" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "Jaspal singh" <[email-masked]>, "Karan Sehgal" <[email-masked]>, "Kartik p . rao" <[email-masked]>, "Mahir Lubbad" <[email-masked]>, "Majed Alkanad" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, "Raj Bhushan Singh" <[email-masked]>, "Soumaya Zahiri" <[email-masked]>, "subir chakma" <[email-masked]>, "Suhrid Barai" <[email-masked]>, "Sumit Gogia" <[email-masked]> 
Sent: Thursday, 25 February, 2016 18:11:50 
Subject: improvements - whether you have a suggestion or not, please reply 

Hello, 

Can you please list any improvements you would like to see on our website or internal system. Anything that comes to your mind, please add it with a short description. 

· www.borderlinx.com 

- Add dedicated page per country with list of PG items and duty/tax info 

- Dedicated page with Customs updates eg KYC India etc 

- Improve Returns: allow customers to pay online, offer different rates for different size shipments and OS items 

- 

· Cs.borderlinx.com 

· admin.solutions.borderlinx.com 

thank you 

Regards, 

Katerina Mousia 

Customer Service Manager 

Regards