Subject: Re: improvements - whether you have a suggestion or not, please reply
From: Gelna Genosolango <[email-masked]>
To: subir <[email-masked]>
Date: Thu, 25 Feb 2016 22:58:40 +0530 (IST)

Hi Subir sir, 

Outbound Shipment Status 

L.E. issue. To notify our customers if there's an issue with the address. Cs complains why we didn't notify them and if they have not contacted us they wouldn't know that their package has not been because of the existing issue with the address. 

P.G. issue. Some items were released but later on during outbound procedure found out that it is PG. Cs should be notified about this also. 

Inbound Shipment 

Improvements in the inspection of the packages and updating the correct quantity and item description of each shipment. I have encountered cs filing a missing claim as Borderlinx updated the complete quantity, but when advised the cs to contact the merchant for double checking, it is the shortage from the merchant. 

Update the Lists of the Brands/Online stores we advertised on our page. 

Mix Up Delivery Issue. 

If possible to send the DHL email to [email-masked] and we will be the one to arrange the collection on behalf of the customer and will just send the prepaid labels that they need to print out and attach on the package as other customers do not cooperate in arranging collection as they find it hard to fill up or no time to do it or should say just lazy to do so. Also, others are claiming that they have not received an email from DHL. This will lessen the delay of arranging the collection. DHL UK- Stuart does arrange this and he just gave us the lables that needs to be attached in the package on AE. 

Visible Information about the Storage Charges on the Borderlinx website. 

This is stated on our FAQ but not all customers go through the FAQ. Although, we send reminder email to the customers, some claims they did not check their emails or have not received an email. If possible, to include the information about storage charges in the notification email whenever we notify them that we have received their shipment. 

Regards, 
Gelna 

From: "subir" <[email-masked]> 
To: "Ahlem" <[email-masked]>, "Dhananjay" <[email-masked]>, "Maria" <[email-masked]>, "Sami" <[email-masked]>, "amandeep" <[email-masked]>, "Anand Babu" <[email-masked]>, "Eman Sharafeldein" <[email-masked]>, "gelna" <[email-masked]>, "Jaspal singh" <[email-masked]>, "Karan Sehgal" <[email-masked]>, "kartik" <[email-masked]>, "Mahir Lubbad" <[email-masked]>, "Majed Alkanad" <[email-masked]>, "pankaj" <[email-masked]>, "Raj Bhushan Singh" <[email-masked]>, "Soumaya Zahiri" <[email-masked]>, "subir" <[email-masked]>, "Suhrid Barai" <[email-masked]>, "sumit" <[email-masked]> 
Sent: Thursday, February 25, 2016 8:41:50 PM 
Subject: improvements - whether you have a suggestion or not, please reply 

Hello, 

Can you please list any improvements you would like to see on our website or internal system. Anything that comes to your mind, please add it with a short description. 

· www.borderlinx.com 

- Add dedicated page per country with list of PG items and duty/tax info 

- Dedicated page with Customs updates eg KYC India etc 

- Improve Returns: allow customers to pay online, offer different rates for different size shipments and OS items 

- 

· Cs.borderlinx.com 

· admin.solutions.borderlinx.com 

thank you 

Regards, 

Katerina Mousia 

Customer Service Manager 

Regards