Subject: Fwd: Feedback
From: Subir Chakma <[email-masked]>
To: Suhrid Barai <[email-masked]>
Date: Mon, 22 Feb 2016 18:00:12 +0530 (IST)

Dear Suhrid, 

As discussed please find feedback tickets. Secondly and most importantly, your daily productivity should not be less then 60 (including chats & emails). Pls speed up and don't mess up quality due to productivity. That can be detrimental. 

LTK1221604845038X - Suhrid (The ticket mentioned is wrong, but the feedback remains) 
Please see your email sent on February 19, 2016 5:54 PM. 
You sent email blindly to customer as well as IT! Also, after reading your email, it is clear that you do not proofread your mails before sending them to customers. 

LTK1221604853469X - Suhrid 
Cx asked a simple query for an estimation of shipping cost for an item. You asked for the product URL and later on gave her the link to Shipping Cost Calculator. 
If you cannot give an estimate, why you asked her to provide the link and wasted her time? 
Also, it is clear from the link she gave that the merchant is in USA, but you asked "May i know where are you shipping this item from?" 

LTK1221604851184X - Suhrid 
The responses given are not at all professional! We don't expect amateur responses on chat like below. There are other ways to apologize. 

Suhrid: Oh we apologize for such a bad work with you. But we assure that it won't happen again. 
Suhrid: please bear with us we are after all human beings. 
Suhrid: we do make mistakes. 

LTK1221604853276X - Suhrid 
You did not answer the query of Cx and rather asked him to read the email you sent do that you don't have to answer him! 

LTK1221604858986X - Suhrid 
Cx asked a simple query when he will get an email notification when his goods are delivered to us buy you never answered his query. He clearly stated in his query that it is yet to be delivered and you asked him to provide the Tracking number to locate the package. 
This way you wasted your and Cx time.