Subject: Nissan Smartcar
From: Subir Chakma <[email-masked]>
To: "Eman Sharafeldein" <[email-masked]>, "Mahir Lubbad" <[email-masked]>, Majed Alkanad <[email-masked]>, Sami Ben Younes <[email-masked]>, "Soumaya Zahiri" <[email-masked]>, "Subir Chakma" <[email-masked]>
Date: Sun, 21 Feb 2016 00:19:23 +0530 (IST)

Dear All, 

Please find the logins ID again for Nissan SmartCar. 

Zendesk - https://nme-support.zendesk.com 

Username - [email-masked] 

Password - Bright@callcenter 

Welcome message when you receive a call 

Welcome to Nissan Smartcar. This is <your name> . How may I help you today? 

Create a Zendesk ticket for EVERY calls you receive for Nissan. This is mandatory. 

Take the necessary details from the customer before escalating the ticket, or before transferring the call to Farooq or Pushkar. Zendesk ticket is a must. 

Details to ask from customer- 

    * Whether the customer is a Dealer or Car owner. 
    * Full name of the customer 
    * Registered Phone number with Nissan 
    * VIN number (Vehicle identification number - malkea number) 
    * Issue of the customer/dealer 

Please read the product PP that I shared with you in the beginning. You must have basic knowledge about the product you provide support for. 

Regards, 
Subir