Subject: vip queries for 18/2/2016
From: Gaurav Joshi <[email-masked]>
To: Ramananda <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, Subir Chakma <[email-masked]>
Date: Fri, 19 Feb 2016 07:08:20 +0530 (IST)

Greetings , 

I am giving the details of VIP Player queries below that i have received today 18/2/2016 on chat : -- 

Username : kennoway 
Type of query : player wants to register new cards and wants to remove old ones 
Action taken : archived 1838 , 0712 ,1712 and disabled 0720 and 0738 as all cards were lost and replaced . passed to sec cards . 
Current Status : resolved 
Date : 18/2/2016 

Username : Sennin76 
Type of query : Player chasing failed cash out 
Action taken : funds released by seniors as got stuck 
Current Status : resolved 
Date : 18/2/2016 

Username : lbarry1000 
Type of query : player chasing failed cash out 
Action taken : released funds by seniors from a failed cash out and updated home address 
Current Status : resolved 
Date : 18/2/2016 

Username : HeinzKetchup1972 
Type of query : chasing withdrawal 
Action taken : seniors escalated for speeding up the process for withdrawal 
Current Status : escalated 
Date : 18/2/2016 

Username : MintBoy 
Type of query : player wanted to purchase tickets from his points 
Action taken : credited $0.60 x2 as player was on ipad . 
Current Status : resolved 
Date : 18/2/2016 

Regards 
Gaurav Joshi