Subject: NISSAN Smart Car update- URGENT & IMP
From: Subir Chakma <[email-masked]>
To: "Eman Sharafeldein" <[email-masked]>, "Mahir Lubbad" <[email-masked]>, Majed Alkanad <[email-masked]>, Sami Ben Younes <[email-masked]>, "Soumaya Zahiri" <[email-masked]>, "Subir Chakma" <[email-masked]>
Date: Thu, 18 Feb 2016 00:18:14 +0530 (IST)

Hello, 

All the calls you get on Nissan Smart Car has to be logged in Zendesk. 

So for every call, please create a Zendesk- For all issues whether you can resolve them or need to escalate. 

All must have ticket on Zendesk. 

Take the necessary details of the customer- 

    * Whether he is a Dealer or Card owner. 
    * Name of the customer 
    * Registered Phone number with Nissan 
    * VIN number (Vehicle identification number) 
    * Issue of the customer/dealer 

Regards