Subject: Complaint ticket - LTK1221604822902X
From: Subir Chakma <[email-masked]>
To: Ahlem <[email-masked]>, Dhananjay <[email-masked]>, Maria <[email-masked]>, Sami <[email-masked]>, "Amandeep Jangra" <[email-masked]>, Anand Babu <[email-masked]>, "Eman Sharafeldein" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "Jaspal singh" <[email-masked]>, "Karan Sehgal" <[email-masked]>, "Kartik p . rao" <[email-masked]>, "Mahir Lubbad" <[email-masked]>, Majed Alkanad <[email-masked]>, "Pankaj Sharma" <[email-masked]>, Raj Bhushan Singh <[email-masked]>, "Soumaya Zahiri" <[email-masked]>, "Subir Ch
Date: Wed, 17 Feb 2016 23:36:22 +0530 (IST)

LTK1221604822902X - Ticket pending since 12th and no one responded despite the ticket being with many agents. 

I want explanation from all marked below. 

Wednesday, February 17, 2016 11:30 PM Taken Ticket was taken by 'Subir Chakma'. Skill: BX-EN-L1. 
Wednesday, February 17, 2016 11:30 PM Returned to Queue Ticket was manually re-entered to the 'BX-EN-L1' queue. 
Wednesday, February 17, 2016 12:56 PM Taken Ticket was taken by 'Sami'. Skill: BX-EN-L1. 
Tuesday, February 16, 2016 9:49 PM Transferred In Ticket was transferred to 'Sami'. 

Sami- Why you did nothing about this ticket? 

Tuesday, February 16, 2016 9:49 PM Transfered Out Ticket was transferred out by 'Anand Babu'. 
Tuesday, February 16, 2016 9:49 PM Taken Ticket was taken by 'Anand Babu'. Skill: BX-EN-L1. 
Tuesday, February 16, 2016 4:46 PM Reassigned Ticket was reassigned to the skill BX-EN-L1.. Status: Pending Internal 
Tuesday, February 16, 2016 4:46 PM Reassigned Ticket was reassigned from skill 'BX-EN-L1' by Subir Chakma.. From status: Pending Internal. New skill: BX-EN-L1 

Anand- Why you didn't attend to this ticket? Communication is in English and can be handled by anyone. 

Tuesday, February 16, 2016 4:46 PM Taken Ticket was taken by 'Subir Chakma'. Skill: BX-EN-L1. 

Tuesday, February 16, 2016 9:15 AM Released Ticket was released by 'Soumaya'.Status: Pending Internal Action. 
Tuesday, February 16, 2016 7:52 AM Taken Ticket was taken by 'Soumaya'. Skill: BX-EN-L1. 
Sunday, February 14, 2016 4:50 PM Released Ticket was released by 'Soumaya'.Status: Pending Internal Action. 
Sunday, February 14, 2016 9:44 AM Taken Ticket was taken by 'Soumaya'. Skill: BX-EN-L1. 

Soumaya- Why you did nothing on this ticket. Please I need an explanation. 

Sunday, February 14, 2016 8:42 AM Transferred In Ticket was transferred to 'Soumaya'. 
Sunday, February 14, 2016 8:42 AM Transfered Out Ticket was transferred out by 'Pankaj Sharma'. 

Pankaj- Not sure if you distributed tickets or you simply transferred out like the other agents. Please we must handle tickets promptly. 

Sunday, February 14, 2016 8:42 AM Taken Ticket was taken by 'Pankaj Sharma'. Skill: BX-EN-L1. 
Friday, February 12, 2016 4:16 PM Transferred In Ticket was transferred to 'Sami'. 

Friday, February 12, 2016 4:16 PM Transfered Out Ticket was transferred out by 'Karan Sehgal'. 
Cx response was in English Karan. How come you saw it Arabic? And why you do not escalate to AR Queue instead of personal queue? 

Last warning for all. 

Regards