Subject: Juan's ticket. Esther's Nail and Spa In 518089249711490
From: Subir Chakma <[email-masked]>
To: Mona Anand <[email-masked]>
Date: Tue, 16 Feb 2016 23:02:02 +0530 (IST)

Juan's ticket. Esther's Nail and Spa In 518089249711490 

Quote: 

Adding tips for 2 transactions after batch closed. connected PPS, got the card No. & expire date. However after M try to run the sale to add tip, the amount doesn’t show up so called FD for help, FD suggested to power off then back on, screens says customer service credit, debit card date & time. (It's CommSrvr; Credit/Debit) After checking FD said the terminal is out of date and we need to replace it. Please help to send a new terminal to M. Thanks. 

Hi Subir 

In this case, Merchant only needs to press Credit/Debit to go back to normal. If M wants to upgrade a terminal, $150 deposit is needed. Please pass it to Juan and ask her to reach out to the merchant to resolve the issue. 

Thanks 
Bufan 

Regards