Subject: Basicxx Chat is LIVE
From: Subir Chakma <[email-masked]>
To: "Eman Sharafeldein" <[email-masked]>, "Mahir Lubbad" <[email-masked]>, Majed Alkanad <[email-masked]>, Sami Ben Younes <[email-masked]>, "Soumaya Zahiri" <[email-masked]>, "Subir Chakma" <[email-masked]>
Date: Mon, 15 Feb 2016 23:34:59 +0530 (IST)

Dear All, 

We're LIVE on chat on Basicxx. You must stay login during your shift, and hand it over to next agent when you leave. Do NOT leave it logged out. If someone is late, wait for him but don't leave process unattended. 

Login ID 

URL liveengage.liveperson.net (if you do not know how this work, check with one of the senior agent in your shifts) 
Account Number: 24481105 
User ID/Email: [email-masked] 
Pass: coconut88 

Currently, ONLY one agent can login. Two or more agents cannot login. 

I have updated some Canned Responses in both English and Arabic depending the language customer is convenient with. Will keep working on them as we go on and get common queries. 

All chats must be handled promptly and properly. 

If you do not know anything and need to check with me or basicxx client, advise customer that you will need to check this with relevant team and will drop an email soonest possible with the update. Timeline within 24 -48 hours. 

All the best !! 

Regards, 
Subir