Subject: GE Chats
From: Ramananda <[email-masked]>
To: "Surajit Bhadra" <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, Subir Bikas Chakma <[email-masked]>, deeksha <[email-masked]>
Date: Fri, 12 Feb 2016 14:46:59 +0530 (IST)

Hello Surajit, 

Is there any reason why you are not taking GE chats? 

You need give back-up for GE chats for Sharad/Jamal moving forward. You daily chats for GE are like 3-5 chats and this are not acceptable. IBD maximum chats for every agents are now with 2 limits. You can handle GE chats very easily while dealing with IBD chats just like Sharad (who is fairly new to GE). 

Jamal is now taking care of Parables, Colo and GE (all fairly new to the processes) apart from IBD and he needs to be given back up as well. 

Though I can see you pick most of the IBD chat as compare to them, it doesn't mean they should be left alone on other processes. You need to help your team on other processes to avoid getting chat abandoned. 

With Regards, 
MRSingh