Subject: LTK1221604837883X - Client Complaint - 3
From: Subir Chakma <[email-masked]>
To: Ahlem <[email-masked]>, Dhananjay <[email-masked]>, Maria <[email-masked]>, Sami <[email-masked]>, "Amandeep Jangra" <[email-masked]>, Anand Babu <[email-masked]>, "Eman Sharafeldein" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "Jaspal singh" <[email-masked]>, "Karan Sehgal" <[email-masked]>, "Kartik p . rao" <[email-masked]>, "Mahir Lubbad" <[email-masked]>, Majed Alkanad <[email-masked]>, "Pankaj Sharma" <[email-masked]>, Raj Bhushan Singh <[email-masked]>, "Soumaya Zahiri" <[email-masked]>, "Subir Ch
Date: Tue, 9 Feb 2016 22:21:13 +0530 (IST)

LTK1221604837883X- Sumit 

Problem in this ticket: 

- Same message copy pasted to customer on Feb 9, that was sent on Feb 8. 
- Reminder email sent after 1 day, whereas, any pending customer ticket, a remind should be sent after 3 days. 
- Further assistance message was copied twice as it was not proof read, and which is very important. 

Regards