Subject: LTK1221604806504X - Client Complaint - 4
From: Subir Chakma <[email-masked]>
To: Ahlem <[email-masked]>, Dhananjay <[email-masked]>, Maria <[email-masked]>, Sami <[email-masked]>, "Amandeep Jangra" <[email-masked]>, Anand Babu <[email-masked]>, "Eman Sharafeldein" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "Jaspal singh" <[email-masked]>, "Karan Sehgal" <[email-masked]>, "Kartik p . rao" <[email-masked]>, "Mahir Lubbad" <[email-masked]>, Majed Alkanad <[email-masked]>, "Pankaj Sharma" <[email-masked]>, Raj Bhushan Singh <[email-masked]>, "Soumaya Zahiri" <[email-masked]>, "Subir Ch
Date: Tue, 9 Feb 2016 22:21:03 +0530 (IST)

LTK1221604806504X - Dhananjay 

Hello, 

On the above ticket, DHL UK has been asking for full description of an item since the 28th January. We managed to successfully respond to their request 8th February. 

Please remind agents that the description is available on cs.borderlinx.com 

We emailed DHL UK with an invoice, DHL UK advised to provide item description as it’s not clear on the Paypal invoice and agent resent the same invoice.?? 

When sending an email to DHL always provide: AWB and Item description. Otherwise there is no point sending the email. 

The process has always been in place, but it seems that agents have stopped following it. Any reason for that? 

Katerina Mousia 
Customer Service Manager