Subject: LTK1221604812032X - Client Complaint - 5
From: Subir Chakma <[email-masked]>
To: Ahlem <[email-masked]>, Dhananjay <[email-masked]>, Maria <[email-masked]>, Sami <[email-masked]>, "Amandeep Jangra" <[email-masked]>, Anand Babu <[email-masked]>, "Eman Sharafeldein" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "Jaspal singh" <[email-masked]>, "Karan Sehgal" <[email-masked]>, "Kartik p . rao" <[email-masked]>, "Mahir Lubbad" <[email-masked]>, Majed Alkanad <[email-masked]>, "Pankaj Sharma" <[email-masked]>, Raj Bhushan Singh <[email-masked]>, "Soumaya Zahiri" <[email-masked]>, "Subir Ch
Date: Tue, 9 Feb 2016 22:20:52 +0530 (IST)

LTK1221604812032X - Sumit 

Hello, 

This is an email from a CS agent explaining how we handle Domestic Returns, as his items are Prohibited. The email is very basic 

Suggestions: advise customer to go on our website and complete Return form http://www.borderlinx.com/en/pages/faq/exchange-items 

We are asking customer to make a payment, which Paypal address? 
Also, it would be useful to advise customers that once the order is Returned we will email you with the Return tracking number etc etc 

Can we please advise agents to elaborate on their emails and explain the full process to customers.