Subject: Basicxx Feedback
From: Subir Chakma <[email-masked]>
To: "Soumaya Zahiri" <[email-masked]>
Cc: "Eman Sharafeldein" <[email-masked]>, "Mahir Lubbad" <[email-masked]>, "Soumaya Zahiri" <[email-masked]>, "Subir Chakma" <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Mon, 8 Feb 2016 00:10:39 +0530 (IST)

Hello Soumaya- Please see the feedback below and will have a 121 discussion with you as well. 

Rest of you marked to this email, please be careful and avoid such errors. 

I cannot promise with the quality. 

#599 	Pending 	Order number missing in your email sent to customer. You should also have informed the customer that the pending items are out of stock and unable to arrange the delivery. 
#617 	Solved 	

#619 	Solved 	There is an existing ticket already. You still created a new Ticket which should not be. You must try few times to call customer and not try to close tickets by sending a quick Standard response. 
#620 	Solved 	Ok 
#621 	Solved 	Feedback similar to below two. It seems you did not try to call this customer on the phone and sent a 'Standard response' which is without proper format, lot of spell errors. You are not following the procedure. 
#622 	Pending 	Order placed on 31st Jan, Verification was done on Feb 2, and shipment delivery takes another 3-5 business days. If you track the package is apparently delivered on Feb 6. Your email today to SMSA is irrelevant. Incase the customer had not receive the items, you could have assured customer that it was on its way for delivery already and for exact date and time, he can contact SMSA directly. You are creating unnecessary tickets for other departments without a reason. 
#623 	Solved 	

#624 	Solved 	
Your email to SMSA do not have the basic information which is SMSA tracking number. Without that info, SMSA cannot investigate. Also, your email cannot be one liner. It should be more detailed and comprehensive. Secondly, your email to Jithesh is irrelevant as the order CANNOT be canceled. Once an order is shipped it CANNOT be shipped. Use common sense before you decide to do something. Thirdly, your do not address customer with their name, your email is not paragraphed well, and seems like a personal note for your own reference. This kind of emails are NOT professional. 

Regards