Subject: Client Feedback- Urgent & IMP
From: Subir Chakma <[email-masked]>
To: Ahlem <[email-masked]>, Dhananjay <[email-masked]>, Maria <[email-masked]>, Sami <[email-masked]>, "Amandeep Jangra" <[email-masked]>, Anand Babu <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Eman Sharafeldein" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "Jaspal singh" <[email-masked]>, "Karan Sehgal" <[email-masked]>, "Kartik p . rao" <[email-masked]>, "Mahir Lubbad" <[email-masked]>, Majed Alkanad <[email-masked]>, "Pankaj Sharma" <[email-masked]>, Raj Bhushan Singh <[email-masked]>, "Soumaya Z
Date: Sat, 6 Feb 2016 00:26:06 +0530 (IST)

Value amendment- 

Please be careful when amending the value of the items. Request invoices for all value correction. If they cannot provide an invoice, ask them to login to seller website and take a screenshot and forward it to you. 

Item link is the last option really. 

Should you feel the customer is cheating, please verify it by looking for item price on seller website, or on Amazon. 

If a customer is proven to be providing fake invoices, put a note in Customers account that he is giving fake invoices. Put your name and ticket number with date. 

Manager Call Back 

All such request on chat or email must be attended by the shift-in-charge. It is the responsibility of the agent to transfer the ticket to the shift-in-charge and personally inform them. 

Same applies to tickets wherein customer want to be contacted/replied by a senior/supervisor, please acknowledge and transfer out the ticket to L2. 

All ticket must carry a proper summary note. 

Transfer of tickets amongts Agents 

I do NOT want to see you playing with tickets among you. This is last warning. 

Regards, 
Subir