Subject: Basicxx template
From: Subir Chakma <[email-masked]>
To: Sami <[email-masked]>
Date: Fri, 5 Feb 2016 19:03:10 +0530 (IST)

Dear Subir, 

Welcome to Basicxx. 

It appears that you are having problem while placing an order on our website. Could you please let us know what exact error and in which page you are getting. Also, may we know the credit card type and the bank. We wll be happy to investigate further once we get the details. 

Please be advised we also offer Cash on delivery (COD) service within Saudi and it will cost you just SAD 10 as extra fee. 

Best Regards, 

Sami 
Basicxx Support 

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Pending payment follow up email if you are unable to reach out to the customer on the phone number. 

Dear XYZ, 

It appears that you have tried to place an order on our website and that for some reason it did not go through successfully. We would like to know what payment problem you are facing when trying to place the order? 

We will be happy to have a call and discuss any problem to help place the order successfully. Otherwise, you can simply place the order as Cash On Delivery (COD) 

We tried to contact you at the provided phone number, however, it appears you are busy otherwise. 

Please feel free to contact us anytime at Phone number (Toll free number): 920007580 or send an Email at : [email-masked] 

If we could be of any further assistance, please do not hesitate to contact us. 

Regards, 
Subir