Subject: Feedback for Ralph - LTK111530195908303X
From: Subir Chakma <[email-masked]>
To: "Ramananda " <[email-masked]>
Date: Wed, 3 Feb 2016 17:19:47 +0530 (IST)

Hi guys 

Please can you give feedback to Ralph on chat LTK111530195908303X - UNITEDsucks73. 

We are required by our licensing agreement and anti-money laundering legislature to refund to payment options based on previous deposits, so the answer would be that we do have to the send the money back to his previous neteller account – although there are exceptions, so a better answer would be that as far he knows, we must send the money to the old neteller, but he can double check with the transactions team. 

However, luckily in this case, as he has not used the previous neteller account for longer than 6 months, we are able to refund to his 

new option. 
Thanks 
Russell 
Russell Gowlett 

Regards