Subject: Up client feedback
From: Subir Chakma <[email-masked]>
To: Mona Anand <[email-masked]>
Date: Tue, 2 Feb 2016 15:26:43 +0530 (IST)

Hello Subir, 

Thank you for the reply. 

For all new terminals and replacement terminals, we all do installation in office, so no need for setup. 
Please advise merchant how to use terminal by following terminal instruction. 
Thank you! 

Warm Regards, 
Nana 

Hello Subir, 

Thank you for the reply. 

For all new terminals and replacement terminals, we all do installation in office, so no need for setup. 

Please advise merchant how to use terminal by following terminal instruction. 

Thank you! 

Warm Regards, 

Nana 

Nana 

--------------------------- 

Hello Nana, 

The call was handled by XYZ. After talking to her, she said that merchant wanted to Set-up the terminal, and as she was not so clear with the procedure, wanted to take help of FD. However, due to unfortunate internet connectivity in her system, the call dropped. When she dialed the merchant again , the issue was resolved already. 
I've explained the importance of Call Notes again. 

Regards, 
Subir Chakma 

--------------------------- 

Hello Subir, 

This merchant just called me stated that he connected with call center few minutes ago and a lady answered his call. 
He called for new terminal instruction, but the lady told him "she is not able to do that, and she need to transfer him". 
Please emphasize to the team that they need to help merchant to solve their issue, not transfer to us every time for 2nd round customer service. 

Saurabh confirmed in last week training that your team have terminal instructions Bufan emailed. 
Please let us know if you need them again. 

Also, very important!! Please log notes in OPEN ERP after every single call, the lady answered this call didn't leave anything. 

Thank you! 
Regards, Nana