Subject: Basicxx - Change of procedure
From: Subir Chakma <[email-masked]>
To: "Soumaya Zahiri" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Mahir Lubbad" <[email-masked]>, "Eman Sharafeldein" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Mon, 1 Feb 2016 22:38:50 +0530 (IST)

Dear Basicxx Team, 

It has been decided that you must reply to Basicxx Tickets within 1 hour from the time it is received on Zendesk. This include a call back to all Pending payment customers. 

Failing so, you will need to meet Saurabh Sir the next day with an explanation. 

This is to ensure all tickets coming during your shift are completed on time. 

Do not forget to send me the requested reports on daily basis. 

Regards, 
Subir