Subject: LTK1221604734111X
From: Subir Chakma <[email-masked]>
To: "Karan Sehgal" <[email-masked]>
Date: Sun, 31 Jan 2016 00:36:59 +0530 (IST)

Karan- 

One of many case where you bypass procedure we have in placed. Everyone asked for invoice from customer to amend value. It was USD 2678.76, you changed it to USD32 based on item link. 

The item is from Amazon, he can easily send screen shot from invoice. 

This is causing problem in the team because you make exception all the time, promise to do something it cannot be done, and when the customers come back with another agent, they find themselves in difficult situation because of your earlier commitments etc.. 

I want you to review your handling chats following rules and policies please. This is not acceptable. 

Regards, 
Subir