From: Pritish Nandi <[email-masked]>
To: "Subir Chakma" <[email-masked]>
Date: Fri, 29 Jan 2016 23:16:05 +0530 (IST)

Points to remember- 

1. Always go through the Wiki KB to know about the issue and solution. This is the first stop. 

2. Always take the MID. Last Six Digits of mthe MID. If you see two results, then ask the Business name or the full MID. 

3. Always log a detailed note on the account of i) What was the issue ii) What did you do iii) if the issue is resolved or not. 

4. Merchant club receive the free paper. Before Nov $9.95 After Nov For MC it cost $14.95. Charge for non MC member for paper order is $25-$30. 

5. Agent needs to send a change request form. 

6. Through terminal you can see the Terminal model and also when it was shipped and when he would receive it. 

7. Only raise ticket for Paper Order/ terminal reissue/ closure request/pricing issue/next day funding 

8. Banks are closed on 6.00pm in US. If the account has 1 day delay they would not get next day funding. You can ask if they want next day funding and if yes need to raise a ticket through MX ISO. 

9. Monthly Statement- Monthly sale and charges on account 
Daily ACH- Is Daily deposit into merchants bank account 
Daily Volume- Never tell member the total from the batch. Always pull the details of the batch and provide exact information. 
Can tell Last 4 digits of the card-Amount and which card used, Swipped or key in, and date of actual trnsaction. 

10. Add tip- i) Batch not closed- Follow instruction for Tip Adjust 
ii) Batch Closed- Ask for the last four digits of the card they want add tip to and the amount for the transaction. 

11. CB- Follow wiki KB 

12. Notes needs to be checked from MX ISO. 
13. Tickets- When do we raise a ticket through MX ISO. 
14. EMV- 

1888 851 7558- 
402 933 1525-CB fax number 
800 672 5008 CB response Dept 

R egards, 
Pritish Nandi