Subject: UP client complaint
From: Subir Chakma <[email-masked]>
To: Mona Anand <[email-masked]>
Date: Fri, 29 Jan 2016 20:35:59 +0530 (IST)

Hello Nana, 

The merchant (MID:554402009717273) called me yesterday at 11pm and complained about the customer service experience from the call center. He called 212-779-3911 around 10pm and wanted to know how to change the font size and how to get two receipts at the same time. A girl from the call center answered his call and said she was only doing customer services and knew nothing about technical support. When the merchant asked where he could get help, the girl was like "Can you speak English? You can get the support only if you speak English well. （你会英文吗？会英文才能听得懂技术支持，我是帮不了你了）My merchant was pissed off and wanted to close his account. He said he would have chosen an American credit card processing company if he had spoken English well. 

Now he wants to close the account and won't listen to me anymore. Please call him ASAP to figure out a solution. His number is (931) 252-7575. 

Thanks, 
Winnie Chen