Subject: Colo Incorrect Information on chat-Client Escalation
From: Pritish Nandi <[email-masked]>
To: "Chetan Lalwani" <[email-masked]>, Amit Shukla <[email-masked]>, Romesh Singh <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Hari Kishore. Prasad" <[email-masked]>, "Ramananda " <[email-masked]>, Rahul Pal <[email-masked]>, "Jamal Ahmad" <[email-masked]>, Shahnawaz Akbar Dar <[email-masked]>, "Surajit Bhadra" <[email-masked]>
Cc: "Khan, Musahib" <[email-masked]>, "Subir Chakma" <[email-masked]>
Date: Thu, 28 Jan 2016 21:07:32 +0530 (IST)

FYI and Action. 

From: Samantha Walters <> 
Date: Thursday, 21 January 2016 1:05 am 
To: Deeksha Dadu < [email-masked] >, Saurabh Dadu < [email-masked] > 
Subject: FW: Velaro Wrong Information 

Hello, 

I hope all is well. 

It has come to my attention that your staff is answering our live chat incorrectly. It says “LA Location Only” for pricing because IT IS only for LA. All of the other locations, outside of LA, are different pricing and they will need to contact [email-masked] or your team needs to ask what location they want. 

Please change this ASAP. 

Best, 

R egards, 
Pritish Nandi