Subject: VIP players record of 26.01.2016
From: Michael Cadnel Evrard N Matongbada <[email-masked]>
To: "Subir Chakma" <[email-masked]>
Cc: Ramananda <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Wed, 27 Jan 2016 07:24:35 +0530 (IST)

Hello Subir Sir, 

Find below the VIP players record of 26.01.2016 

Name : djritmo 
Type of query : asking for why some funds missed in his Casino account 
Action taken : informed that as per terms and conditions of Bonus Tuesdat, he was not supposed to transfer 
from his PKR Casino account prior to meeting the turnover requirement 
Status : resolved 
Date : 26.01.2016 

Name : RoyalPit 
Type of query : self exclusion 
Action taken : asked why he wants to close account, said has to focus on his PhD till summer, 
advise on how to do it himself; 
Status : Resolved 
Date : 27.01.2016 

Name : PPBOE 
Type of query : player from Denmark and can't login , got error SRV001 
Action taken : advised that we are aware and tech team are looking into it, apologies for any inconvenience. 
Status : Resolved 
Date : 27.01.2016 

Name : Bucci77 
Type of query : money stucks in cashier after requesting withdraw using wrong email address 
Action taken : passed to seniorCs, the new email address is [email-masked] 
Status : passed to senCs 
Date : 27.01.2016 

Thanks