Subject: BX feedback- Eman - Please review
From: Subir Chakma <[email-masked]>
To: "Eman Sharafeldein" <[email-masked]>
Cc: "Subir Chakma" <[email-masked]>
Date: Tue, 26 Jan 2016 22:27:16 +0530 (IST)

LTK1221604806598X 
- Always put Suite number in subject when you send email to customers. 
- Address the customer properly like Dear XYZ, not just Dear, 
- Cx issue was he is selecting the type of product from drop down list, but its still showing error. Read customer message again. He even sent a screenshot. 
- Resolution could have been to try it yourself from your end- I can see customer provided all the info on the screenshot and then advise him. 

Your response and resolution was lacking in substance. 

LTK1221604806894X- Items were not released from Hub team. 
Wrong escalation sent to L3. For all such issues wherein shipment was not shipped, you should check with Hub team. Escalate ticket through Action Express. 

Regards