Subject: BX Feedback- Jaspal- Pls review
From: Subir Chakma <[email-masked]>
To: "Jaspal singh" <[email-masked]>
Cc: "Subir Chakma" <[email-masked]>
Date: Tue, 26 Jan 2016 20:57:16 +0530 (IST)

Hello Jaspal, 

LTK1221604805075X 
LTK1221604807614X 
LTK1221604765330X 
LTK1221604807032X 
LTK1221604807761X 

You took these tickets and did nothing. You left it in your work space causing a delay of 1 day and the ticket got queued back to L1 

I need to know why you could not resolve the ticket and replied on time. 

LTK1221604700440X - Please explain why you took this ticket, released it as PI and then took it and release it as PI. 3 times in span of 2 days. and then finally leaving the ticket in your work space. I need you to explain please. 

LTK1221604806780X - Always put Suite number in the subject when you write to Cx. And AWB number when you write to DHL. 

LTK1221604804573X - When you write to DHL no need to mention Suite, or Order number. First mistake is not to check the details carefully. You have written the Order number as the AWB. 
Second mistake and more serious, you copied the customer to your DHL email. This is disclosing internal email contacts and not acceptable. 

All emails to DHL, Katerina should be CCéd. 

Additionally, for all DHL emails, Pending Tickets, you must put an Internal Note. It should include Suite number, Order number, or Shipment ID etc... and a quick summary note. 

LTK1221604700440X - The note should be better so anyone looking at it can understand what the problem is. And don't forget the Suite number and shipment Ids etc.. 

LTK1221604801166X - You should acknowledge the email first otherwise customer may think we are not following up on his request. So, reply to the customer, and then do the necessary escalation. Inform them of the timeline it will take. 

Regards, 
Subir