Subject: Re: LTK1221604801739X
From: Subir Chakma <[email-masked]>
To: Raj Bhushan Singh <[email-masked]>
Date: Sun, 24 Jan 2016 23:54:07 +0530 (IST)

I found more errors in your handling of this already sensitive case. 

You did not offer pick-up or prepaid labels to the customer. Giving option is your job, choice is with customer. 

Secondly, there are 2 over sized packages. Its surprising you don't check them properly and give the standard rates. If the customer pay the standard rate you shared and is not willing to pay the over sized extra cost on shipping, I will deduct it from your salary. 

From: "Subir Chakma" <[email-masked]> 
To: "Raj Bhushan Singh" <[email-masked]> 
Sent: Sunday, January 24, 2016 11:27:15 PM 
Subject: LTK1221604801739X 

LTK1221604804584X- Raj 

When you responded to the customer under above ticket, did you see the customer made a formal complaint under LTK1221604801739X dated 22 Jan. 

Also, there was another ticket handled under LTK1221604800447X - handled by Karan. 

What kind of investigation are you doing on your tickets being handled? Sorry, this is not the type of service we should be providing to the customers. 

Regards, 
Subir