Subject: Basicxx - Pending payment follow up email
From: Subir Chakma <[email-masked]>
To: "Eman Sharafeldein" <[email-masked]>, "Mahir Lubbad" <[email-masked]>, "Soumaya Zahiri" <[email-masked]>, "Subir Chakma" <[email-masked]>, [email-masked]
Date: Sun, 24 Jan 2016 17:28:45 +0530 (IST)

Pending payment follow up email if you are unable to reach out to the customer on the phone number. 

Dear XYZ, 

It appears that you have tried to place an order on our website and that for some reason it did not go through successfully. We would like to know what payment problem you are facing when trying to place the order? 

We will be happy to have a call and discuss any problem to help place the order successfully. Otherwise, you can simply place the order as Cash On Delivery (COD) 

We tried to contact you at the provided phone number, however, it appears you are busy otherwise. 

Please feel free to contact us anytime at Phone number (Toll free number): 920007580 or send an Email at : [email-masked] 

If we could be of any further assistance, please do not hesitate to contact us. 

Regards, 
Subir