Subject: Re: VIP records
From: Ramananda <[email-masked]>
To: Subir Bikas Chakma <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Sun, 24 Jan 2016 15:53:20 +0530 (IST)

Hello, 

Here are the VIP records for 24th Jan 2016 

Name : insman85 
Type of query : Asking for his Rake so far for Jan 
Action taken : Informed player his rake for Jan till now 
Status : Resolved 
Date : 24th Jan 2016 

Name : bursey111 (POKER) 
Type of query : Wisht o archive 4 X prepaid cards 
Action taken : Archive 4 X prepaid cards on request 
Status : Resolved 
Date : 24th Jan 2016 

Name : DarkMace 
Type of query : want to change email address 
Action taken : His new email address is already registered at his duplicate account so can't update it 
Status : Resolved 
Date : 24th Jan 2016 

Name : hindsy123 (poker) 
Type of query : Wondering he has been charged for withdrawal fees and what do we do any player is involved in collusion and he is affected by it. 
Action taken : Expalined how we applied withdrawal fees and told we cannot comment on any actions taken regarding another player, or any investigations into gameplay other than any amendments made to their own account directly as a result. 
Status : Resolved 
Date : 24th Jan 2016 

With Regards, 
MRSingh 

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