Subject: Jayway- important update
From: Deeksha Dadu <[email-masked]>
To: Amandeep <[email-masked]>, Amit Shukla <[email-masked]>, Pankaj Sharma <[email-masked]>, Pritish Nandi <[email-masked]>, Subir Chakma <[email-masked]>, "Musahib M. Khan" <[email-masked]>, Ramananda <[email-masked]>, Rahul Kumar <[email-masked]>, Sumit Gogia <[email-masked]>, "Kartik p . rao" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Wed, 20 Jan 2016 14:57:24 +0530 (IST)

Hi, 

Please make note of the following updates on Jayway and implement them immediately. 

A new FAQ/training item for your team: 

Some people ask ‘can we just get the train tickets from you’ or ‘can we just get this one service’ or ‘can we book all our hotels separately'.The answer our salespeople usually give is: 

Our services form a complete package. The accommodations we work with are all handpicked and we have longstanding relationships with them allowing us to ensure your trip runs as smoothly as possible. Booking your accommodation separately will in fact increase the overall cost of your trip as our margin comes primarily from the hotel commission. 

In cases where the client asks about ‘can we stay with family in XYZ random place though?’ the answer is ‘this wouldn’t be a problem’. In cases where they have hotel points they want to use in one place, that’s also OK. 

First name only enquiries 

Please can you push for a full name for clients? 

Another site 

There is a new site that they will be putting live chat on. croatiahoneymoon.com. It has a fairly low traffic Croatia Honeymoon site, may be just one chat a day. The goal is the same as Jayway- lead collection. Please familiarise yourselves with this website immediately as it will be live in a day or so. please do check what site customer has come from before you send the welcome message. your responses have to be accordance with the website customer has come from. 

Please let me know if you have any questions for any of the above. 

regards, 
deeksha 

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