Subject: Fwd: LTK1221604765214X
From: Gelna Genosolango <[email-masked]>
To: subir <[email-masked]>
Date: Tue, 19 Jan 2016 03:54:01 +0530 (IST)

From: "gelna" <[email-masked]> 
To: "pankaj" <[email-masked]>, "Karan Sehgal" <[email-masked]>, "sumit" <[email-masked]>, "kartik" <[email-masked]>, "Raj Bhushan Singh" <[email-masked]>, "Anand Babu" <[email-masked]>, "Soumaya Zahiri" <[email-masked]>, "Jessica yan" <[email-masked]>, "xin Xuejing" <[email-masked]>, "Maria Carolina" <[email-masked]>, "Jaspal singh" <[email-masked]>, "Eman Sharafeldein" <[email-masked]>, "Dhananjay Mishra" <[email-masked]>, "Sebastian Goeller" <[email-masked]> 
Sent: Friday, January 15, 2016 9:17:30 AM 
Subject: LTK1221604765214X 

Hi Team, 

This is an example of a ticket where the agent made a careless mistake in providing the local shipping cost. We've been advised not just once, but for how many times to always check with Jess the local shipping for odd size box. Unfortunately, the agent failed to do so. 

In line with this mistake, Subir sir advised that ANYONE WHO WILL DO SUCH MISTAKE FROM NOW ON, WILL BEAR THE EXTRA CHARGES THAT CS HAS TO PAY. 

This is a warning to y'all to please be careful when giving the amount to pay for the return and forwarding to a local address request. 

Please be guided accordingly. 

@Subir sir- So, there was a PG item located in BX099 but has a vol. weight of 36.20kgs. As this is a huge package base on its package dimensions, do we have to ask with Jess the local shipping cost like what Sumit did under ticket number LTK1221604752916X or not as its location is BX099? Mostly, PG items are located in BX099, only few PG items are located in different location. The agent has advised the local shipping cost of USD15.00 under LTK1221604741740X as the location of the package is BX099 which create an issue later on, same to what happened on the subject ticket. 

Best regards, 
Gelna