Subject: vip queries
From: Rahul Kumar <[email-masked]>
To: subir <[email-masked]>
Date: Thu, 7 Jan 2016 06:48:59 +0530 (IST)

Hi sir, 

Username - Blockju ( poker vip ) 
Type of query - tournament 
Action taken - 12 days of xmas challenge > saying he has completed all the 12 challenged and he even joined all 12 lotteries so he should start with 10k chips, passed to seniors 
Current status - escalated 
Date - 06/01/2016 

Username - justfoldaight ( poker vip ) 
Type of query - rakeback 
Action taken - raked $2005 and he won $500 for the personalized pkr points target. Seems we have deducted this $500 while calculating his R/B but player said he had an agreement with the poker manager that this $500 won't affect his R/B. passed to seniors to check it with Darragh 
Current status - escalated 
Date - 06/01/2016 

Username - bingemma ( poker vip ) 
Type of query - casino bonus 
Action taken - chasing $200 xmas casino giveaway bonus, advised its expired on 3rd January. player not happy 
Current status - resolved 
Date - 06/01/2016 

Thank you 
Rahul