Subject: Chat with a potential customer
From: Subir Chakma <[email-masked]>
To: "Amandeep Jangra" <[email-masked]>, Amit Shukla <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Musahib M. Khan" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, Pritish Nandi <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Sumit Gogia" <[email-masked]>
Date: Wed, 6 Jan 2016 22:17:46 +0530 (IST)

Pls fwd to anyone left out. 

Match was for tonight so giving standard response was irrelevant. 

Please be careful match dates and deliveries. Its not okay to get clients complaint for such minor issues. 

Hi Subir 

Please have a look at the following chat. 

The agent is expected to understand that the match is tonight! The answer provided by him is not relevant to the question. 
I had a chance to watch that sort of answer more than once. 
Please advice the specific agent to pay attention for that. 

Thanks, 
Oron