Subject: vip queries for 4/1/2016
From: Gaurav Joshi <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Tue, 5 Jan 2016 07:00:11 +0530 (IST)

Greetings Sir , 

I am giving the details of VIP Player queries below that i have received today 4/1/2016 on chat : -- 

Username : UfukEmtekin1989 ( Diamond ) 
Type of query : player chasing vip cash rewards 
Action taken : told him tha twe are not sure exactly when they are going to be paid yet but it's one of our top priorities so hopefully should be done soon 
Current Status : query resolved 
Date : 4/1/2016 

Username : brian27 ( Diamond ) 
Type of query : player trying to open emails from pkr to get more info or opt in on promotions its blocking it and saying connection is not private security certificate has expired at mailpkr.com . 
Action taken : asked for screen shot player said he will do it later when he will get time . 
Current Status : query resolved 
Date : 4/1/2016 

Username : bingemma ( Diamond ) 
Type of query : player wants to enable his casino account 
Action taken : escalated to sec ac for enabling it 
Current Status : query resolved 
Date : 4/1/2016 

Regards 
Gaurav Joshi