Subject: feedback for Michael - justbetweenus
From: Subir Chakma <[email-masked]>
To: Emelyn Dunan <[email-masked]>, "Gaurav Joshi" <[email-masked]>, khushal <[email-masked]>, "Prem k . Goyary" <[email-masked]>, Pritish Nandi <[email-masked]>, Rahul Kumar <[email-masked]>, "Ramananda " <[email-masked]>, Romesh Singh <[email-masked]>, "Subir Chakma" <[email-masked]>
Date: Mon, 4 Jan 2016 21:09:10 +0530 (IST)

I'll need an explanation from you Michael. I thought its a pretty straight chat to get confused about. 

Hi guys 

Please can you give feedback to Michael on chat LTK111530195869157X. 

The player wanted to increase his deposit limits, and Michael asked for documents. 
However, he can see that the account has already been document verified. 
As the last card was approved in 2012, we would need to ask for copies of any new cards added since then, but we do not need to just ask for all his documents. 

The player even told Michael he had sent the documents already, but Michael seemed to ignore this. 
Also, the player wanted the increase processed immediately. While its true the player has to wait, instead of blaming it on the security team needing to check the docs, its better to let the player know that limit increases cannot be applied for 24 hours, due to our responsible gaming requirements. 
Thanks 

Russell 
Russell Gowlett 

Regards